Relationship Manager

This is a remote position with a strong local presence requirement. Candidates will be based in Southern Illinois, as the role involves traveling throughout the area for sales meetings, customer visits, and business development.

Founded in 1997 and headquartered in Nashville, Banc Card of America is one of the nation’s largest privately held merchant services providers, supporting more than 75,000 merchants and over 750 financial institutions across the United States. The organization partners with leading processors and offers more than 5,000 software integrations to deliver flexible, customized payment solutions. Banc Card serves businesses of all sizes, ranging from single-location operations to complex multi-location enterprises.

The company emphasizes a relationship-driven approach, focusing on long‑term partnerships and tailored services that help clients manage payments efficiently and securely.

This full‑time remote Relationship Manager role focuses on building, maintaining, and growing strong relationships with merchants and financial institution partners. The Relationship Manager will serve as a primary point of contact, proactively engaging clients to understand their payment processing needs, recommend appropriate solutions, and ensure a positive customer experience. Daily responsibilities include responding to client inquiries, providing product and service education, coordinating with internal teams to resolve issues, and monitoring account performance to identify growth opportunities.

The role also involves conducting periodic business reviews, supporting onboarding and implementation, and gathering client feedback to help improve services and strengthen partnerships. This position requires consistent, professional communication via phone, video, and email, as well as accurate documentation of client interactions and follow‑ups.

• Candidates should possess strong relationship management, client service, and account management skills, with the ability to build trust and maintain long‑term partnerships.
• Candidates should possess communication, presentation, and interpersonal skills that support clear, professional interactions with clients and internal stakeholders.
• Candidates should possess sales, cross-selling, and negotiation skills to identify opportunities and align payment solutions with client needs.
• Candidates should possess organizational, time management, and problem‑solving skills to handle multiple accounts, prioritize tasks, and resolve issues efficiently.
• Candidates should possess basic technical aptitude and the ability to learn payment processing platforms, software integrations, and related systems.
• Experience in merchant services, financial services, or related B2B relationship roles is beneficial.
• Bachelor’s degree in Business, Finance, Communications, or a related field, or equivalent relevant experience, is preferred.
• Comfort working in a remote environment, with reliable internet access and the ability to collaborate across distributed teams.