Senior Services Office Lead

If asked to describe the culture at Metropolitan Family Services, we could do that in one word.
COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Senior Services Office Lead role at our North office in Chicago.

• Edgewater Senior Center: 5917 N Broadway St, Chicago, IL 60660
• North Center Senior Center: 4040 N Oakley Ave, Chicago, IL 60618
• Portage Park Senior Center: 4100 N Long Ave, Chicago, IL 60641

• The average starting salary for this position will fall in the range of $44,000 and $50,000 annually. Where candidates fall in this range will be based on skill and experience level.

Essential Job Functions

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Complete assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organize and coordinate recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conduct well-being checks as needed.
• Handle emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate.
• Work within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorize limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties assigned by supervisor.
• Work effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Work a rotating weekend/evening schedule per year that includes a Saturday and at least one late night required.
• Plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face‑paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a related field or senior populations required.
• Bachelor’s degree in social work or related field from an accredited college or university preferred.

Additional Requirements

• Satisfactorily pass all relevant screenings and criminal background checks.

Transportation/Travel Requirements

• Driving for work not required with a personally owned vehicle. Travel between…