Client Support Specialist

Overview

The Bail Project is a national nonprofit dedicated to ending cash bail and advancing systemic change. The Client Support Specialist works in Atlanta to assist clients with attending court dates and to connect them with supportive services.

• Triage and respond to incoming client requests for supportive services in real-time and as needed.
• Respond to client requests for court information within 24 hours.
• Assist clients with coordinating rides to court when requested.
• Reach out to non-responsive clients to confirm attendance for upcoming court dates.
• Connect with clients after release to determine whether they have engaged in supportive services and coordinate new referrals.
• Contact clients who have missed court to guide them through resolving bench warrants.
• Work with Ops Manager and Regional Director to identify local community support organizations for pre‑trial populations.
• Update and add new partners regularly to address client need gaps.
• Conduct routine meetings or contacts with service providers to ensure service quality.
• Collect feedback from clients about their experience with service providers.
• Ensure adequate documentation of client advocacy records in Salesforce.
• Oversee third‑party contracts that provide client support services.
• Effectively document client advocacy efforts using Salesforce (SF).
• Additional duties as assigned by Ops Manager.

• Lives in the local Atlanta area or is willing to relocate there.
• Invested in the local community and demonstrates an interest in racial and social justice and/or criminal legal reform.
• Relates to and effectively communicates with people from all economic, racial, age, ethnic, and social groups.
• Applies effective interpersonal, organizational, and problem‑solving skills to prospective partners and maintains strong relationships with external stakeholders including jail administrators, judges, elected officials and media.
• Delivers well designed and clear presentations to external audiences.
• Takes responsibility for results, is self‑reflective and seeks out and considers feedback.
• Demonstrates knowledge of using computers and navigating software programs, with experience in Salesforce, G Suite, and Microsoft Excel a plus.
• Experience with entering client data and has skills in basic data analysis (or a willingness to learn).
• Committed to completing daily work in an accurate, timely, and consistent manner.
• Generates alternative solutions to address client needs and work challenges.
• Comfortable implementing organizational procedures and making effective and timely decisions.
• This work requires the ability to work with people who have been directly impacted by the carceral system, including those who have prior records.

This is a full‑time position working 40 hours per week (actual distribution of hours may vary depending on site/jurisdictional need). The role requires reliable travel to various locations in the local area; drivers must have insurance pursuant to applicable laws. The Bail Project will provide equipment to support work from home, but staff must provide their own reliable internet access.

This is a full‑time, in‑unit, non‑exempt position. The Bail Project offers benefit programs including competitive health insurance, dental insurance, vision insurance, a flexible spending account (FSA), a health savings account (HSA), life insurance, supplemental life insurance, disability insurance, an employee assistance program, paid parental leave, a generous PTO and sick leave policy, and a 401(k) plan.

The Bail Project does not discriminate based on protected characteristics and encourages applications from those with unique experiences and knowledge. As a team, we are committed to inclusive hiring and dedicated to diversity of thought by welcoming those from various backgrounds, including individuals who have been previously involved with the justice system.