VP, Solution Architect - Digital Servicing

Role Summary / Purpose

The Vice President, Solution Architect craves working in a hands‑on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full‑stack designs, and the ability to influence and lead multiple teams is crucial.

This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions, maintaining operational excellence, and focusing on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders, producing process flows and system interaction diagrams to help drive these solutions.

We’re proud to offer choice and flexibility. You may work from home near one of our Hubs or come into one of our offices. Occasionally you may need to commute to our nearest office for in‑person engagement activities such as business or team meetings, training and culture events.

• Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs.
• Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, and application modernization and migration roadmap.
• Design solutions to business needs by documenting systems, data, and business logic of an end‑to‑end business process.
• Ensure compliance with architecture, security, and technology standards set by Synchrony.
• Be a leading architect for development teams, influencing them through all phases of the Agile development life cycle.
• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions.
• Implement new technologies and assist developers as they migrate to new technologies.
• Participate in Agile scrums consisting of cross‑functional teams.
• Design data models to support complex business processes.
• Mentor and influence all levels of the team.
• Lead Agile sprints as the technical expert, including sprint planning, daily stand‑ups, backlog grooming, and sprint reviews.
• Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution.
• Provide 24×7 on‑call support periodically throughout the year.
• Identify ways to increase efficiency and improve system performance.
• Work with third‑party vendors to develop software and/or integrate their software into the company’s products.
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree in computer science or related field and a minimum of 8 years of software engineering experience, or a high school diploma/GED with 10 years of experience.
• Proven strong solution architecture skills and experience designing complex technical solutions.
• Experience with microservices, event‑driven architecture, and cloud‑native design patterns.
• Experience architecting applications across the full stack, including cloud‑native architecture, microservices ecosystem, RESTful APIs, API Gateway and Spring Framework.
• Experience with Java, Spring Boot, Spring Cloud and related open‑source technologies.
• Familiarity with JSON, REST, and XML‑based web services.
• Experience with database architecture and modeling, familiar with Oracle, MySQL, and SQL.
• Pivotal Cloud Foundry (PCF) experience is desired.
• Experience in iOS, Android, Web, React and AWS is desired.
• Experience using Splunk or similar tools for production support.
• Experience developing and supporting financial/banking applications is desired.
• Critical thinking, creativity, and problem‑solving skills.
• Strong communication skills with technical and non‑technical peers.
• Ability and flexibility to travel for business as required.

• Strong cross‑functional team player with the ability to work…