Senior ServiceNow Developer (hybrid-remote

Senior Service Now Developer (hybrid-remote)

Atlanta, Georgia, United States

They will work with clients and team members to understand requirements and develop elegant solutions that meet those needs. The Service Now Development Consultant must have a strong understanding of the Service Now platform and experience in web application development using JavaScript, HTML, CSS, and AJAX. The Service Now Development Consultant will be responsible for directing a junior developer in how to support the platform over the long term.

• Analyze the current environment and propose automation whenever possible
• Coordinate upgrades and changes to the Service Now instance
• Managing permissions and access (roles, users, and groups)
• Troubleshoot day-to-day operation and system issues
• Work with the Service Now support team to resolve issues
• Setting up notifications, scheduled reports, and alerts
• Maintain Service Catalog and Service Level Management.
• Participation in requirement gathering phase to provide time estimation to client needs.
• Create and update the existing configuration documentation.
• Perform platform upgrades, and review skipped updates due to upgrade.
• Implement best practices in coding and design as per Service Now standards and community guidelines.
• Follow the ITIL process to develop solutions
• Find opportunities to automate and enhance the end-user experience.
• Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).
• Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
• Develop integrations with 3rd party tools or Service Now modules

Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity

Ability to convert business logic into functioning code

Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations

Ability to troubleshoot complex systems issues without supervision

Excellent written and oral communications skills, with the ability to work across all departments

A minimum of 3 to 5 Years of working experience with Service Now modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage

A minimum of 4 years experience with Service Now app development.

3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus

Basic level understanding of Service Now Platform & its capabilities are required

Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model

Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics

Experience with web technologies JavaScript, ES5+, HTML, CSS/SCSS, SQL. Experience in one or more JavaScript frameworks like AngularJS or React is a plus

Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)

Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations