Lead Custodian

Overview

The Lead Custodian plays a vital role in maintaining a clean, safe, and well-organized facility environment through effective supervision of custodial operations. This hands-on leadership position oversees daily cleaning activities, coordinates staff schedules, and ensures adherence to hygiene and safety standards across all areas. The Lead Custodian conducts routine inspections, trains and supports custodial team members, and manages inventory of supplies and equipment to ensure operational readiness.

Additionally, this role addresses maintenance needs, responds promptly to cleanliness or safety concerns, and supports continuous improvement in custodial procedures. Strong organizational, communication, and leadership skills are essential for maintaining a workplace that reflects the company’s commitment to excellence and care.

• Supervise daily custodial operations, ensuring all cleaning tasks are completed to established standards and timelines.
• Schedule, assign, and adjust staff shifts to meet facility needs while maintaining adequate coverage.
• Train new custodians on procedures, cleaning techniques, equipment usage, and safety protocols.
• Provide ongoing coaching, support, and performance feedback to maintain a high-functioning, motivated team.
• Perform routine and specialized cleaning tasks, including sweeping, mopping, dusting, and sanitizing to maintain a safe and hygienic environment.
• Conduct regular inspections of all facility areas to ensure cleanliness standards and safety requirements are consistently met.
• Respond to and resolve cleanliness or maintenance issues promptly, escalating complex repairs to appropriate maintenance personnel.
• Monitor custodial supply levels and ensure necessary materials are stocked for daily operations.
• Place supply orders as needed and manage inventory to prevent shortages or excess.
• Oversee the proper use and maintenance of custodial equipment to extend longevity and ensure safety.
• Enforce health, safety, and sanitation protocols in accordance with regulations and company policies.
• Identify, report, and address safety hazards or incidents, maintaining documentation for compliance purposes.
• Maintain records of inspections, safety checks, incident reports, and maintenance requests.
• Serve as the primary point of contact between custodial staff and other departments.
• Communicate clearly and professionally regarding facility needs, schedule adjustments, or safety concerns.
• Provide regular updates to management regarding custodial activities, supply needs, and team performance.
• Evaluate the performance of custodial team members through observation, inspection, and feedback.
• Deliver constructive coaching to promote individual and team growth.
• Identify performance issues and communicate them promptly to the department manager for further action, maintaining professionalism and consistency in documentation and reporting.
• Perform additional tasks as assigned to support the Facilities Department’s goals and overall efficiency.

Education

• High School Diploma or equivalent required.
• Additional training or certification in custodial services, OSHA safety standards, or facility maintenance is a plus.

Experience

• Minimum of 1 year of custodial experience, with progressive responsibility in a team or leadership role.
• Prior experience leading custodial teams and managing cleaning schedules and inventory is highly preferred.
• Demonstrated ability to maintain cleanliness standards in high-traffic or large-scale facilities.

Technical Skills

• Proficient in the operation, care, and troubleshooting of cleaning equipment such as floor scrubbers, vacuums, buffers, and carpet extractors.
• Working knowledge of cleaning agents, chemical handling, and proper dilution practices.
• Familiarity with safety data sheets (SDS) and compliance with health and safety regulations.
• Basic computer skills for scheduling, inventory tracking, and internal communication platforms.

Desired Attributes

• Strong attention to detail with a commitment to upholding high standards of cleanliness and safety.
• Dependable, proactive, and solution-oriented with the ability to adapt…