Maintenance Supervisor

Job Title: Maintenance Supervisor

Salary: $30 to $31 per hour. 20% housing discount available.

Schedule: Monday-Friday

• Physical wellness:
  Medical, dental, vision, and mental health coverage options.
• Financial wellness:
  Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness:
  Generous time‑off plan includes 10 paid holidays, a community service day, and your birthday.
• Perks and more:
  Mentoring, professional development, discounts, tuition reimbursement, robust recognition program.

• Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make‑ready standards, are met.
• Review and track progress of service requests and identify chronic maintenance issues.
• Respond to maintenance related issues in a timely manner as outlined in company policy while maintaining a professional demeanor.
• Perform various maintenance functions including repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines.
• Conduct general carpentry duties such as wallboard repair, counter top/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
• Perform proactive preventative maintenance, including siding, painting, lighting, sprinkler, pool, golf‑cart, elevator, and more.
• Ensure work order systems accuracy by verifying all orders are completed in a timely manner to company standards and resident satisfaction.
• Daily inspection of property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and identify issues requiring maintenance, repair or replacement.
• Oversee and assist with management of property emergencies such as snow and other inclement weather, fires, and floods.
• Promptly communicate with the property manager concerning all maintenance issues.
• Observe and promote safety and risk management in accordance with local, federal, state, and company regulations.
• Help monitor response times for emergency on‑call/after‑hours maintenance assignments and address issues as needed; participate in on‑call rotation if required.
• Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and interacting courteously and professionally with current and potential residents.
• Foster a positive, active and collaborative relationship with residents, other properties and associated agencies.
• Conduct pre‑move‑in and post‑move‑out apartment inspections and ensure timely completion of quality unit turns.
• Act as a mentor to the maintenance team.
• Maintain a professional demeanor and appearance at all times, promoting the same to the entire team.
• Administer the company risk management program.
• Complete special projects as assigned by the maintenance supervisor and/or property manager.
• Solicit suppliers and contractors when work is necessary and monitor compliance according to company policy.
• Work with the property manager to ensure the team and property are compliant with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to collaborate on challenges and operations.
• Ensure maintenance costs remain within the allotted property budget and provide input on expenses for future budgets.
• Other duties as assigned by property leadership.

• High school diploma or equivalent is required.
• At least three years of experience in the property management industry or a directly related field.
• Possess general maintenance and carpentry skills.

• Must maintain a valid driver’s license, clean driving record and current auto insurance.
• Ability to read, write and understand English.
• Ability to use general office equipment (telephone, fax machine, printer, copier, and key tracker system).
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Strong organizational and time‑management skills.
• Ability to multi‑task.
• Basic mathematical skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Must maintain a professional appearance and comply with the prescribed uniform policy.
• Must comply with all safety requirements.
• Required to complete and pass the Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.