Customer Service Associate

Customer Service Associate

Full-Time | On-Site | $40,000 – $50,000 per year

Email: | Phone:

At Core Integrated Marketing, we help businesses make meaningful connections through smart strategy, bold design, and results-driven marketing. From digital campaigns and CRM implementation to printing, signage, and branding, we bring it all together under one roof—so our clients receive a seamless experience from concept to completion.

We're looking for a detail-oriented, customer-focused professional to join our team as a Customer Service Associate. This role is ideal for someone who enjoys helping people, staying organized, and keeping projects moving smoothly. You'll be a key point of contact for customers while supporting order entry, project coordination, and internal communication.

If you thrive in a fast-paced environment and enjoy being the person who keeps everything on track, we'd love to hear from you.

• Serve as a primary point of contact for customers via phone, email, and online systems
• Answer questions regarding products, pricing, timelines, and order status
• Resolve customer concerns professionally and efficiently
• Build strong customer relationships through proactive communication and follow-up
• Deliver an exceptional customer experience from initial inquiry through project completion

• Accurately enter customer orders into internal systems
• Review order details for completeness, accuracy, and production readiness
• Communicate order updates, changes, and delivery timelines to customers
• Order or discuss buyout products and turnaround from vendors
• Help keep project details organized and work closely with management

• Maintain organized records of orders, artwork, approvals, and customer communications
• Support the sales and operations teams with administrative and project-related tasks
• Process customer payments and assist with invoicing, billing, and credit card transactions accurately and securely
• Coordinate and maintain inventory of office supplies, production materials, and essential project resources to support daily operations efficiently
• Contribute to a collaborative, team-oriented work environment

• Assist with customer artwork approvals and revision requests
• Review files for production readiness
• Verify artwork quality, sizing, resolution, and bleed requirements
• Utilize Adobe Acrobat and Adobe Creative Suite to support project workflows

• High School Diploma or Equivalent
• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to manage multiple projects and deadlines simultaneously
• Strong organizational and problem-solving skills
• Comfortable using Microsoft Excel and learning internal CRM, order management tools, and other business software systems
• Positive, professional, and customer-focused attitude

• Experience in printing, signage, marketing, branding, or creative services
• Familiarity with Adobe Acrobat and Creative Suite
• Understanding of print production, file setup, or prepress processes
• Experience with Odoo, CRM platforms, or order processing systems

• Friendly, professional, and solution-oriented
• Highly organized and dependable
• Strong written and verbal communication skills
• Able to work independently while collaborating effectively with a team
• Eager to learn, adapt, and grow

• $40,000–$50,000 annually, based on experience
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan (IRA)
• Paid Time Off (PTO)
• Opportunities for professional growth and advancement
• Supportive and collaborative team environment

• Full-Time
• On-Site Position
• Collaborative office environment with frequent customer interaction
• Fast-paced, creative, and team-oriented workplace

Send your resume and a brief introduction explaining why you'd be a great fit for the Customer Service Associate position. We look forward to meeting talented individuals who are passionate about customer service, organization, and helping clients succeed.

Contact: | Phone: | 10450 W. 163rd Place, Orland Park, Illinois 60467