Sales Associate III

Responsibilities

The Sales Associate role is integral to store success, demanding direct attention to brand commitment while driving results.

• Uphold Coach’s Service and Selling Models, creating a positive first impression and building ongoing customer relationships through a personalized experience.
• Understand organizational objectives and make decisions aligned with Company priorities, taking ownership to deliver results while remaining aware of personal and store metrics.
• Create short‑ and long‑term strategies to achieve personal metrics and performance goals, improving areas of opportunity and representing Coach as a brand ambassador.
• Demonstrate Coach’s Selling and Service expectations at all times, leveraging cross‑selling skills to encourage beneficial add‑ons that relate to customer shopping needs.
• Provide in‑depth product knowledge, communicating current pricing and promotional strategy while building the sale by leveraging cross‑selling skills.
• Support the execution of local sales strategies and tactics, driving business through clienteling, sourcing new customers, and maintaining on‑going productive relationships.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts, creating enthusiasm and positivity for a shared vision and mission.
• Foster an environment of teamwork, trust and collaboration, remaining solution‑oriented and adaptable to changing business and store needs.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards, completing daily operational tasks consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times, adhering to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards as it relates to product in the stockroom and on the sales floor.
• Efficiently process customer transactions:
  Purchase, Return, Exchange, Found Order, etc., supporting cash‑wrap when needed to process purchases, returns and exchanges.

• 1–3 years of previous sales experience, preferably in a luxury retail service environment.
• High school diploma or equivalent; college degree preferred.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet).
• Physical ability to lift and carry up to 25 pounds, and at times lift and carry up to 50 pounds for product shipment/transfers.

Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule with nights, weekends and holidays, high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Chicago, IL, US

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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