Assistant Laundry Manager

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

We are seeking a dedicated Assistant Laundry Manager who is passionate about delivering exceptional guest and team member experiences. This leader will play a key role in ensuring high‑quality linen production while supporting operational excellence, safety, and team development in a fast‑paced hospitality laundry environment.

What you will do:

• Spend approximately 90% of each shift on the production floor, monitoring productivity, troubleshooting operational or maintenance issues, motivating staff, reinforcing standards, and addressing conflict appropriately.
• Ensure compliance with all departmental guidelines, policies, procedures, and safety standards.
• Establish and manage daily and long‑term production schedules to meet the needs of assigned hotels.
• Oversee personnel management, work assignments, and equipment utilization to maximize efficiency and productivity.
• Maintain frequent communication with hotel leadership to align production schedules with linen and terry needs.
• Assist the Laundry Plant Manager with inventory control and replacement purchase requisitions for guestroom and food & beverage linen and terry.
• Monitor chemical usage to maintain targeted "cost‑per‑pound" production standards.
• Prepare and analyze reports on employee and equipment productivity, linen and terry usage, and damage/discard trends to support operational decision‑making and par level control.
• Coordinate with Engineering to support equipment repairs, preventative maintenance schedules, and minimize downtime.
• Identify training needs and conduct ongoing training on equipment operation, sorting procedures, safety practices, and laundry production fundamentals.
• Conduct local safety assessments and ensure timely reporting of injuries to Security and Risk Management teams.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Who you are:

• A skilled leader and effective communicator.
• A proactive problem solver with strong organizational skills.
• Comfortable prioritizing production flow to meet guest and operational expectations.
• An experienced team builder who motivates through strong interpersonal and coaching skills.
• Detail‑oriented with the ability to balance quality, productivity, and cost control.

Your Experience Includes:

• Minimum of 1 year of laundry production management experience in a fast‑paced, high‑volume commercial laundry facility (preferred) or a minimum of 2 years of comparable experience in a high‑volume, fast‑paced production facility environment.
• Working knowledge of modern laundry equipment and chemical systems (preferred).
• Basic mechanical knowledge related to laundry equipment (preferred).
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Prior experience in hospitality housekeeping or laundry environments (preferred).
• Valid driver's license with a clean driving record (preferred).
• Bilingual language skills (preferred).
• Knowledge of OSHA regulations, equipment operation, maintenance standards, and record‑keeping systems (required).

• A diverse team of Laundry Team Members, including wash persons, laundry attendants, and drivers, responsible for ensuring timely delivery of hotel linen that meets Loews' standards of quality and service.