Custodial Specialist III

Facilities and Business Operations:

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Facilities and Business Operations is seeking to hire a Custodial Specialist III. This role is responsible for providing advanced custodial services while delivering day-to-day guidance and operational support to Custodial Specialist I and II staff. This role ensures high standards of cleanliness, safety, and service quality across assigned areas while promoting efficient and consistent service delivery.

• Perform specialized cleaning duties including hard floor care (stripping, finishing, burnishing, buffing), carpet and upholstery maintenance, and detailed cleaning of restrooms, common areas, and high-touch surfaces.
• Maintain facilities at a high standard of cleanliness, sanitation, and safety.
• Identify and resolve non-routine cleaning issues while applying best practices to protect surfaces and extend asset life.

• Provide day-to-day guidance and support to Custodial Specialist I and II staff.
• Assist in coordinating daily work assignments to ensure timely task completion.
• Serve as a point of contact for team questions, issues, and service needs, escalating concerns as appropriate.
• Foster a collaborative, accountable, and positive team environment.

• Conduct cleanliness inspections and audits to ensure quality standards are met.
• Document findings, identify improvement areas, and communicate results to leadership.
• Support workflow prioritization and adjust assignments based on service demands or urgent needs.
• Respond promptly to urgent and life-safety requests.

• Assist with onboarding and training on custodial procedures, equipment use, safety practices, and customer service expectations.
• Reinforce adherence to safety, environmental, and regulatory standards.

• Monitor inventory levels and communicate supply needs.
• Support work order management in IWMS, ensuring accurate updates and timely completion.
• Maintain records of work activities, materials, and timelines.
• Coordinate with staff, customers, and stakeholders to support effective service delivery.
• Attend meetings and perform additional duties as assigned.

Completion of 9th grade and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• Extensive experience performing advanced custodial services, including specialized floor care (stripping, refinishing, burnishing, and buffing) and carpet/upholstery maintenance.
• Ability to communicate effectively in conversational English.
• Demonstrated experience leading or guiding custodial staff, including coordinating daily work assignments and supporting team performance.
• Experience conducting quality assurance inspections, audits, and documenting results to ensure compliance with cleanliness standards.
• Knowledge of custodial equipment, cleaning chemicals, and best practices for maintaining surfaces and extending asset life.
• Familiarity with safety, environmental, and regulatory standards related to custodial operations (e.g., OSHA, chemical handling).
• Experience responding to urgent service requests and adjusting workflows to meet operational and life-safety needs.
• Ability to train and onboard staff in custodial procedures, equipment use, safety practices, and customer service expectations.
• Experience using work order or facilities management systems (e.g., IWMS) to track and manage tasks.
• Strong communication and interpersonal skills with the ability to collaborate effectively with staff, customers, and stakeholders.
• Experience monitoring inventory levels and coordinating custodial supply needs.

UCF policy…