General Manager

Overview

Microtel Inn & Suites by Wyndham Kanata, located in Kanata, ON, is on the unceded traditional territory of the Algonquin Anishinaabe People. The 106‑room modern hotel opened in summer 2022 and offers a pool, fitness centre, complimentary breakfast, lobby bar, lounge and meeting space.

General Manager – Microtel Inn & Suites by Wyndham Kanata (Ottawa West), ON

• Lead all aspects of day‑to‑day hotel operations, ensuring a consistent, brand‑compliant Microtel experience for guests.
• Build, coach and retain a high‑performing team culture rooted in guest service, respect, inclusion and pride in the hotel and local community.
• Drive strong financial performance through disciplined labour management, cost control, forecasting and collaboration with Master
  
  BUILT support teams.
• Maintain high guest satisfaction by actively monitoring service delivery, guest feedback and online reputation, and addressing opportunities in real time.
• Ensure full compliance with Microtel brand standards, health and safety requirements and internal policies and reporting expectations.
• Collaborate closely with Master
  
  BUILT corporate support teams across operations, sales, revenue management, marketing, human resources and accounting.
• Act as an ambassador for Kanata, building meaningful relationships with local businesses, suppliers, schools and community partners to strengthen the hotel’s presence and reputation.

• 5+ years of progressive hospitality or leadership experience.
• Strong recruitment, training and leadership skills – able to lead and coach a team from the ground up.
• A proven record of balancing guest satisfaction and financial performance.
• Community‑minded with experience or interest in Indigenous relations and local partnerships.
• Previous experience with budgeting, forecasting and operational decision‑making.
• A hands‑on, positive approach – the ability to roll up your sleeves and lead by example.

• Competitive compensation package with performance bonus.
• May be eligible for relocation allowance.
• Temporary housing support may be available if relocating.
• Comprehensive training and leadership development.
• Potential for career advancement within the Master
  
  BUILT Hotels network.
• The opportunity to make a lasting mark in a great community.

Master

BUILT Hotels is committed to reconciliation and to creating inclusive workplaces that reflect the communities we serve. We encourage applications from Indigenous candidates and those passionate about hospitality, inclusion and community leadership.

Please apply online at  We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls, please. Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.