General Manager,Zoe's Restaurant Job Ottawa area,Ontario Canada,Hospitality / Hotel / Catering

Position: General Manager, Zoe's Restaurant ( Full-Time)
Company Description

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city. Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do

Food & Beverage discount of 50% in our restaurants

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Salary range: $70,000-$72,000

Job Description

Reporting to the Director of Restaurant & Bar, the Zoé’s General Manager is responsible for ensuring Zoé’s ascension to being recognized as one of the top restaurants in Ottawa. The Zoé’s General Manager is to curate a guest experience second to none in the city, ensuring a common vison of the team and a relentless pursuit of the best.

The successful candidate, part of a Food & Beverage management team, will be accountable for revenue maximization, cost controls, scheduling, and the ongoing training and development of Assistant Outlets Managers and colleagues. Additionally they must have the ability to manage change, lead strategic planning efforts, maintain the currentness of our menus, as well as maintain leading-edge knowledge of both our competitive market set and developments in the Food & Beverage industry.

Acting as a leader and role model in the adherence to all Fairmont standards, but most especially Fairmont’s Food & Beverage standards, will also be a critical success factor.

Specific responsibilities of this position will include, but not be limited to:

Managing the day to day operations of the restaurant with active presence on the floor leading your team to deliver service excellence including opening/closing duties and cleaning/maintenance;

Ensuring that Service Essentials standards and the Service Promise are in place in accordance with Fairmont Hotels and Resorts Food & Beverage standards manual in order to ensure targets are met with respect to Guest Satisfaction Surveys (VOG) and Employee Engagement Surveys (EES);

Supervising F&B Colleagues, including evaluating performance, taking corrective action and celebrating successes on a continuous basis;

Conducting pre-meal briefings and liaising with the Executive Chef and Restaurant Chef on duty;

Overseeing In-Room Diningservices.

Analyzing Food & Beverage business trends to develop accurate forecasts and strategies to maximize revenues and profits;

Constantly seeking out creative ways to improve overall revenues and profitability, such as promotional programs and merchandising and special events;

Accountable for driving revenue and profit through the development and implementation of strategies, practices and promotions while in keeping with the overall concept;

Controlling and analyzing monthly beverage inventories and sanitation, cleanliness, and hygiene in both the front and back of the house on an ongoing basis;

Coordinating and assisting in staff training to create a service culture that exudes warmth and hospitality;

Controlling, scheduling and monitoring of staffing levels with the Watson Standards in the Outlets to ensure service levels are met and monitoring daily payroll in Time Saver.

Participating in all fields of administrative work required, including scheduling, opening/closing duties, cleaning and maintenance checklists;

Taking ownership for guests’ reservations and special requests and working closely with the Concierge;

Managing cleaning inspections on a regular basis with the Venues Manager to ensure compliance with Health & Safety and Hotel cleanliness standards and a safe working environment for colleagues;

Effectively recruit and onboard new colleagues and promote the growth and development of internal talent;

Coordinate closely with the Public Relations team on special events and be actively engaged in generating content…