Cookie Crew

Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. With very limited takeout options available (this was back in 2003!), our founder, Seth, took matter into his own hands. Fast forward 20 years and so... many... cookies later, Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night.

We’re now very excited to bring our late-night favourite to Ontario and we are actively interviewing candidates for the COOKIE CREW role at our newly opening Ottawa location! We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be.

Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!

Check out some of our content vids to learn more!
SOME SWEET PERKS:
· Flexible part-time work schedules
· Paid vacation and sick time off
· Interactive training & mentorship
· Job stability with a rapidly growing and reputable company
· Achievable growth/promotion opportunities
· You get to work in a fun, exciting team environment
· Employee discount and FREE cookies with every shift!
WHAT DO I DO AS A COOKIE CREW MEMBER?
· Promptly greet guests entering the store and take their orders according to procedure
· Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
· Give each customer a warm experience with a smile in person & over the phone
· Bake our delicious cookies to perfection & a scoop of ice cream
· Ensure fast, warm, and correct delivery orders are packaged and sent out
· Handle cash and payments accurately and have no shortages or overages
· Cleaning, sanitizing, and maintaining the bakery
WHAT WE LOOK FOR:
· Prior experience in a customer service focused role - preferred
· Personable, genuine, outgoing demeanor
· Ambitious nature
· Great communication and organizational skills
· Must be 18 years or older to be employed
· Must be able to work nights, weekends and holidays