Assistant Manager - Beverage

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $44,/Yr

Incumbent is responsible for assisting in the efficient and effective operation of the Food & Beverage Department to provide a positive guest experience.

Essential Duties & Responsibilities:

• Oversee all food and beverage staff
• Analyze food and beverage data
• Identify and define business needs and implement solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant’s impact or interaction with customers, improvement in the restaurant’s ability to reduce or contain costs or generate additional revenue.
• Work in conjunction with the Beverage Manager and direct the development and administration of controls for all phases of the Department in an economical and profitable manner while maintaining established standards.
• Assist with menu item changes based on product mix reviews and guest feedback.
• Ensure that the Department supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institute cost control procedures and standards of performance.
• Counsel, guide, train, and instruct assigned personnel in the proper performance of their duties.
• Work with manual and automated systems and develop or implement procedures, formats, budgets, testing, training and documentation.
• Staff replacement within the guidelines of the department.
• Develop and implement operating standards where necessary.
• Communicate with management, other departments, and designated personnel to address the needs of the POS system.
• Provide project leadership and project management as assigned
• Act immediately on all customer complaints to ensure that a correction is made whenever possible.
• Assist in guest security—authorized guests only are utilizing the bars.

• Bachelor of Arts in Food & Beverage Management or related field and three to five (3-5) years of restaurant/lounge supervisory experience is preferred, or an equivalent combination of education and/or work experience.
• Must be TIPS certified, and possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to positions responsibilities.
• Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
• Working knowledge of Info Genesis preferred.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.