Service Technician (The Apex at CityPlace

Position: Service Technician (The Apex at CityPlace)
SUMMARY The Service Technician is responsible for supporting maintenance operations by completing service requests, maintaining the physical condition of the community, and assisting with preventative maintenance and unit turns. This role works under the direction of the Service Manager and supports the overall service quality and safety of the community.

DUTIES AND RESPONSIBILITIES Maintenance & Service Operations Complete service requests in a timely and professional manner

Perform general maintenance and repairs, including plumbing, electrical, HVAC support, appliance repair, and minor carpentry

Assist with preventative maintenance tasks and property upkeep

Support unit turn processes, including preparation of vacant apartments for new residents

Maintain grounds, common areas, amenities, and dumpster areas to company standards

Maintain tools, equipment, and work areas in a clean and organized manner

Property Operations & Safety Operate and maintain maintenance equipment, tools, and property vehicles, including golf carts where applicable
* Support seasonal property needs, including snow and ice removal, to maintain safe and accessible conditions

Safely handle maintenance materials and chemicals in accordance with company standards

Follow all company policies, OSHA guidelines, and safe work practices

Promote safety awareness and report any hazards, unsafe conditions, or incidents

Team Support & Communication Work under the direction of the Service Manager and communicate regularly regarding service issues and priorities

Notify the Service Manager or Community Manager when additional guidance or support is needed

Maintain professional and courteous interactions with residents, team members, and vendors

Assist other team members as needed to support overall property operations

Resident Experience Provide courteous, responsive, and high-quality service to residents

Communicate clearly with residents regarding service requests and maintenance activities

Support a positive community environment through professional appearance and behavior

Additional Responsibilities Complete required training courses and participate in ongoing professional development

Perform other duties as assignedQUALIFICATIONSBasic knowledge of maintenance trades including electrical, plumbing, HVAC, and general repairs

Ability to use maintenance tools, equipment, and small motorized equipment

Strong problem-solving skills and ability to seek guidance when needed

Good communication and customer service skills

Ability to be on-call and respond to emergencies as required

Must be willing to adjust work schedule to complete assignments as needed

Valid driver’s license and reliable transportation

Ability to operate property equipment and vehicles, including golf carts where applicable
* EPA Type I & II or Universal EPA certification preferred but not required PHYSICAL REQUIREMENTS Ability to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation

Ability to work indoors and outdoors in varying weather conditions and navigate all areas of the community

This position is designated as a safety-sensitive position in which the employee must not be under the influence of alcohol or drugs while at work as it may constitute a threat to health or safety in which a lapse of attention could result in injury, illness, or death.

Benefits:401(k) with company match

Medical, dental, and vision insurance

Company-paid life insurance

Employee Assistance Program (EAP) for you and your household

Generous PTO plan with flexible use for vacation, sick time, and personal needs

Paid holidays + early close days throughout the year Birthday time off to celebrate your day Parental leave

Ongoing training and development opportunities, including support for relevant industry certifications

Apartment Rental Discount
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