Field Service Engineer - HW - Cincinnati, OH

Field Service Representative – Varian Medical Systems

The Field Service Representative (FSR) is the primary contact for customer service and repair needs for Varian Medical Systems (VMS) equipment, ensuring efficient operation of all equipment within an assigned service territory.

• Diagnose, troubleshoot, and repair VMS equipment, performing preventative maintenance, installations, and upgrades.
• Schedule and manage time for maintenance, installations, upgrades, and incoming customer calls, prioritizing urgency and ensuring timely completion.
• Escalate incidents and request assistance from senior representatives when necessary.
• Handle difficult customer situations while the customer observes, resolving issues to established FSR service levels.
• Maintain effective territory management and expense control, completing and submitting field service and expense reports and managing consignment‑related documentation per VMS procedures.
• Develop and sustain strong customer relationships through clear written, verbal, and interpersonal communication.
• Travel to customer sites within the assigned territory; the position is field‑based and requires onsite work at local customer locations.

• High school diploma or equivalent; associate degree, technical/vocational training, or military experience with electronics preferred.
• Two to five years of related experience in electronic/electro‑mechanical troubleshooting, debugging, and maintenance.
• Sound knowledge of testing equipment, micro‑computer/PC systems, and routine software/network problem resolution.
• Experience diagnosing and repairing imaging system defects, moderate mechanical problems (including vacuum leaks) and performing vacuum system gun and target replacements.
• Achieve certification status for C3 products and complete VMS training classes for C3, Hardware Level II, and Imaging Level II.
• Meet all vendor credentialing requirements (valid photo , background check, drug screen, required immunizations, TB testing, and healthcare training).
• Valid driver's license; no prior DUI/DWI convictions or pending charges.
• Legal authorization to work in the United States.
• Willingness to live within proximity of Cincinnati, OH, or relocate to the area; field‑based “remote” position.
• Familiarity with Microsoft Office, e‑mail, and business tools such as ERP (e.g., Workday) is desirable.

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life, long‑term and short‑term disability insurance
• Paid parking/public transportation, paid time off, paid sick and safe time

Siemens Healthineers is an Equal Opportunity and affirmative action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, gender stereotypes, protection status, veteran status, or any other protected category under federal, state, or local law.