Field Service Technician

Equal Opportunity Employer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planet. We produce innovative and mission‑critical flow creation and life‑science technologies—from compressors to precision handling of liquids, gases, and power—to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used across a range of end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, and infrastructure.

The Field Service Technician provides field technical support for Ingersoll Rand products, focusing on customer service, responsiveness, and successful 24/7 technical service delivery. The role develops collaborative relationships with internal teams and serves as the primary source of field service knowledge, delivering solutions that align with the company’s services and products. Incentive plans are paid out annually.

• Provide technical support during repair and/or installation at customer sites, ensuring standards are met and equipment integrity is maintained.
• Follow safe work practices, report all safety incidents and near misses promptly, and maintain a goal of zero lost‑time incidents.
• Improve customer responsiveness by making sales calls, performing technical walk‑downs, and providing differentiated solutions during proposals and capabilities discussions.
• Complete required reports—Service Reports, Customer Call Reports, Expense Reports, and Time Sheets—on time to support accurate invoicing and follow‑up.
• Suggest process and procedural improvements to reduce response time and increase data accuracy.
• Adhere to departmental guidelines and procedures to maintain service standards.
• Maintain proficiency in vibration analysis and laser alignment equipment for balancing and testing.
• Generate sales leads from customers, collect CRM data, and inform sales of additional opportunities to grow Ingersoll Rand’s installed base.

• Three or more years of relevant technical background (millwright, maintenance, engineering, field service, or equivalent).
• High school diploma or equivalent.
• Valid driver’s license required; capable of passing a motor vehicle background check, as the role includes an assigned vehicle.

• Strong interpersonal skills.
• Clear, concise oral and written communication.
• Excellent collaboration skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Effective time‑management, organization, problem‑solving, and prioritization capabilities.
• Conflict resolution skills and critical thinking; ability to escalated when necessary.
• Highly organized and self‑directed, both independently and within a team.
• Ability to build and maintain strong relationships with customers, employees, and sales reps.
• Integrity and high ethical standards.
• Strong analytical skills.
• Comfortable and effective in virtual environments.

• Technical schooling or coursework toward a technical degree.
• Experience in progressively responsible positions with leadership exposure.
• Knowledge of specifying replacement parts for highly engineered equipment.
• Industrial sales or technical selling experience.
• Expertise in troubleshooting vibration, system, and aerodynamic issues in equipment.

• Up to 80% travel, including potential international travel.

$65,000k–$85,000k. The range reflects candidate skills, experience, training, licensure, certifications, and location.

Ingersoll Rand embraces a culture of personal ownership and provides a comprehensive benefits package, including health care, dental, vision, prescription plans, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grants. These benefits are our commitment to your health, well‑being, and professional growth.