Customs Brokerage Supervisor

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The CHB Supervisor is responsible for analyze associated customs documentation and polices for regulatory compliance. Review and enforce goods classifications and associated tariff codes. Report customs regulations violations to appropriate agencies. Service our clients and suppliers providing top tier customer service. Supervise day‑to‑day customs brokerage operations and staff. Support transition and retention of customers.

• Adhere to, train, and advise team in areas of Customs Brokerage Regulations. Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting.
• Monitor problem files and implement corrective action when needed. Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
• Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
• Escalate any unresolved issues or risks before they materially impact AIT.
• Remain informed on changes with CBP and other government agencies.
• Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned. Create SOPs and transitioning new clients within the team
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $72,840.00-$ and may vary based on geography as well as relative knowledge, skills, abilities, and experience

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

• At least 5 years of brokerage experience
• At least 1-2 years of supervisory experience
• Customs Brokerage License Required
• Well rounded knowledge of the HTSUS
• Ability to multi‑task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be pro‑active in thought and action
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Undergraduate Degree Preferred

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending…