Business Development Representative​/Internet Sales

Business Development Center (BDC)
Job description and responsibilities

Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.

Lead Management:
Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.

Appointment Setting:
This includes scheduling appointments and confirming appointments to reduce no – shows.

Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.

CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.

Providing Customer

Experience:

Addressing customers’ concerns and providing accurate information.

Product Knowledge:
Staying current on vehicle inventory, pricing, promotions, and incentives.

Follow up for co – workers:
Responding to customer inquiries when a co- worker is out of the office.

Must be able to work nights and weekends

Values – integrity, drive, team player

Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic

Excellent computer skills and ability to adapt to various dealership systems

Problem Solving skills

Multi-tasking is essential

BENEFITS:

Medical, Dental, & Vision benefits

Accrued Vacation Time
401K Plan Life & Disability Insurance Extensive training and support

Employee vehicle purchase plans

Discounts on products and services
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