Customer Experience Leader: Delight Customers, Solve Fast
Job in
Palatine, Cook County, Illinois, 60251, USA
Listed on 2026-09-01
Listing for:
Ait-Worldwide-Logistics
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
AIT Worldwide Logistics is seeking a Customer Experience Lead to be the first point of contact for customers via email, phone and live chat. You will engage customers promptly, resolve issues, and mentor new hires in a fast-paced environment to ensure exceptional service and satisfaction across every interaction.
Responsibilities include handling shipment status inquiries, escalations, reporting, and collaboration with supervisors on process improvements.
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