Bilingual Client Relationship Consultant ; Banker). Palatine Move Collective

Join U.S. Bank on our mission to empower customers and businesses to make smarter financial choices. We value the diverse potential of each team member and provide opportunities to grow your career from day one.

As a Client Relationship Consultant, you will play a vital role in building strong relationships with clients through various channels, including in-person, virtual, and appointment settings. Your focus will be on understanding and addressing customers' banking needs by providing tailored advice and guidance based on their unique goals.

Responsibilities include:

• Creating and nurturing client relationships through proactive outreach and follow-up.
• Identifying banking solutions for new and existing clients based on their individual needs.
• Maintaining knowledge of consumer and business banking products and services.
• Delivering an outstanding client experience by greeting clients and processing transactions effectively.
• Collaborating with branch team members to ensure optimal client service.
• Opening new consumer and business accounts and handling service requests.
• Educating clients on digital products and self-service technologies to enhance their banking experience.

Note:

This position requires National Mortgage Licensing System (NMLS) registration in accordance with the SAFE Act. Background and credit checks will be part of this process. Meeting NMLS requirements is essential to maintain employment.

• High school diploma or equivalent.
• Typically, a minimum of three to four years of retail banking experience or a related combination of training and experience.
• Bilingual proficiency in Spanish and English, with the ability to communicate in a business context.

• Strong ability to develop relationships with clients through proactive engagement.
• Effective communication skills to interact successfully with clients.
• Thorough understanding of bank policies, procedures, and systems.
• Exceptional customer service and interpersonal aptitude.
• Experience with digital products and self-service technologies.
• Ability to identify customer needs and provide tailored recommendations.
• Experience in the financial services industry is preferred.

This role requires work from a U.S. Bank location on all scheduled days.

We offer a comprehensive benefits package to support your health, wellness, and financial security, including:

• Healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability coverage.
• Paid parental and pregnancy disability leave.
• 401(k) and employer-funded retirement plans.
• Paid vacation (2 to 5 weeks based on tenure and job grade).
• 11 paid holidays.
• Adoption assistance.
• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours yearly (unless otherwise mandated by law).

U.S. Bank is committed to equal employment opportunities and considers all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

U.S. Bank participates in the E-Verify program for employment eligibility verification.

The salary range reflects figures based on the primary location. The actual range may vary by role location. In addition to salary, U.S. Bank offers a comprehensive benefits package.

Applicants with arrest or conviction records will be considered for employment, and background checks will be conducted consistent with local laws and regulations.

Application may close early due to high volumes of applicants.