Mortgage Payoff Specialist

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Full Time Palatine, IL, US

2 days ago Requisition

Salary Range: $25.00 To $28.00 Hourly

Ameri Nat is a nationally recognized provider of loan servicing, asset management, compliance monitoring, and related administrative services supporting affordable housing, economic development, and community investment programs. For over 50 years, Ameri Nat has partnered with state and local governments, nonprofit organizations, financial institutions, and private investors to administer complex portfolios throughout the United States. Today, Ameri Nat services approximately $13 billion in loans and supports more than 300 clients nationwide through a team of more than 100 professionals dedicated to delivering exceptional service, operational excellence, and innovative solutions.

Ameri Nat’s client-centric culture, commitment extensively to affordable housing and economic development, and reputation for exceptionally good servicing make it a unique and rewarding place to build a career.

The Mortgage Payoff Specialist supports the administration of mortgage loan payoff activities, collateral release processing, and related servicing functions. This position is responsible for preparing payoff quotes, processing paid-in-full loans, administering borrower refund activities, preparing and recording lien release documents, and responding to borrower, client, and third-party inquiries regarding payoff transactions.

The Mortgage Payoff Specialist performs responsibilities in accordance with Ameri Nat procedures, client requirements, investor guidelines, and established servicing standards while delivering exceptional service to borrowers and clients. This position contributes to operational efficiency, accurate payoff administration, timely collateral release processing, and Ameri Nat's commitment to providing industry-leading customer service.

• Process payoff quote requests and prepare payoff calculations in accordance with established procedures.
• Respond to borrower, client, attorney, title company, and third-party inquiries regarding payoff transactions and payoff status.
• Monitor and process nearing payoff and maturing loan reports and distribute required borrower communications.
• Issue payoff shortage notifications and coordinate resolution of outstanding balances.
• Process paid-in-full loans and distribute payoff confirmation notifications.
• Calculate and process surplus funds, borrower refunds, and related disbursements.
• Prepare, record, and track reconveyances, lien releases, satisfactions, and other collateral release documents.
• Monitor pending recording activities and follow up on outstanding reconveyance, satisfaction, and lien release requests.
• Process and respond to department mail, email correspondence, workflow requests, and servicing system tasks.
• Maintain accurate payoff, collateral release, and servicing records within servicing systems.
• Coordinate with title companies, recording agencies, attorneys, borrowers, clients, and internal departments to support payoff administration activities.
• Research account activity, payoff discrepancies, borrower inquiries, and collateral release exceptions.
• Support quality control activities by identifying discrepancies, researching issues, and assisting with resolution efforts.
• Utilize servicing systems, workflow tools, reporting applications, and technology solutions to manage responsibilities efficiently and accurately.
• Assist with testing activities, procedure updates, process improvements, and special projects as…