Intake and Therapy Coordinator - Home Health Agency

POSITION: INTAKE AND THERAPY COORDINATOR FOR HOME HEALTH

REPORTS TO:

CLINICAL NURSING SUPERVISOR AND ASST. ADMINISTRATOR

DEPARTMENT: ADMINISTRATIVE

• Receive, organize, and input patient data into the Home Health software when referrals come in
• Verifying health insurance coverage related to home health qualification and determine agency’s acceptance of new patients/referrals based on agency’s policies.
• Fielding calls and emails from patients and providers
• Maintain good communication with referral sources, patients, families, communities regarding patient care and schedules.
• Scheduling visits, consultations, and other services
• Resolve simple to moderately complex issues, corrects errors and refers complex issues to supervisor.
• Maintain a tracking sheet of pending orders.
• Ensure that documentation and required orders are signed by clinicians and saved appropriately in EMR software.
• Take and upload orders for labs. Carry out, review and revise orders for X-ray and therapy.
• Track labs, order phlebotomist and communicate results to Nurses, Physicians, fax results to Physicians and Pharmacies
• Order medical supplies
• Coordinate and schedule therapy visits with therapy companies
• Ensure therapy visits are documented appropriately and in a timely manner on EMR systems.
• Review new admission paperwork for appropriate MD visit note and F2F documentation.
• Assist with ordering all mobile diagnostic services.
• Create QA notes and other identified areas of need to assist with QA process.
• Upload new orders for current patients and assist field staff as needed for implementation.
• Serve as Quality Assurance resource to assist field staff.
• Ensure patient files and notes are reviewed and ready to be submitted for billing.
• Take patient phone calls as needed to support nursing needs.
• Assist with filling, faxing, and answering phones as needed.
• Schedule follow-up skilled nursing visits on assigned days/times during work week.
• Keep organized with clinicians and service areas for coverage.
• Manage nursing and therapy visit-schedules, to ensure accurate on EMR software at all times.
• Manage patient documentation and tasks to ensure accurate on EMR software at all times.
• Follow-up with clinicians for documentation submission in a timely manner
• Communicate effectively with biller and coder.
• Maintain confidentiality of all agency records
• Ensure that agency policies and procedures are being followed according to accreditation body and federal/state regulations.
• Manage payroll data and update business office on information needed to
• Maintain HR paperwork for newly hired and existing clinicians.
• Hire and recruit clinicians needed based on agency’s staffing needs.
• Performing other clerical work
• Other responsibilities as assigned.
• On the on-call rotation

• At least one year of intake experience in Home Health preferred or 1 year or more of hands-on nursing experience
• Customer interaction/customer service experience
• Strong knowledge of Microsoft Office along with strong data entry skills
• Excellent organizational, analytical, communication and customer service skills
• Ability to take initiative and problem solve
• Excellent attention to detail and follow-up skills
• Experience working to obtain insurance verification, initiate pre-authorizations, and enter insurance data correctly to ensure the billing process runs smoothly
• Working knowledge of Medicare, VA, commercial, private pay providers and regulations that may impact the verification of insurance for the Agency
• Prior experience in a medical field.