IT Technician

PGS Gold and Coin is looking for a detail-oriented and results-driven IT Administrator to manage and optimize our company’s computer and technical infrastructure. You will serve as the backbone of our technological operations, ensuring that our networks, servers, software and hardware systems are secure, efficient, and fully operational for our team. The ideal candidate is a natural problem-solver with a strong background in IT support, cloud-based environments (like Google Workspace), and local infrastructure.

• Infrastructure & Network Management
• Monitor, maintain, and optimize LAN, WAN, and remote Access networks to ensure secure and uninterrupted connectivity.
• Install, configure, and maintain computer hardware, software, servers, and peripherals.
• Manage the deployment and ongoing administration of new users, backups and all other IT related systems.
• Monitor system performance and proactively identify bottlenecks or potential infrastructure issues.

• Enforce robust cybersecurity protocols, manage firewalls, and maintain routine security/antivirus checks.
• Develop and execute reliable data backup, archiving, and disaster recovery procedures.
• Manage user accounts, access permissions, and security settings across all corporate platforms.

• Provide tier-1 to tier-3 technical support to both local and remote employees, troubleshooting hardware, software, and other technical issues.
• Google Administrator overseeing the company’s AI Technology Strategy.
  Handle IT-related onboarding and offboarding procedures in coordination with the HR department.
• Maintain clear and accurate documentation for network configurations, IT policies, and standard operating procedures.
• Procure IT equipment, manage vendor relations, and handle software license tracking.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• Minimum 8 years of proven, hands‑on experience in IT administration, systems administration.
• Solid working knowledge of Windows OS, along with Google Workspace, MS Office and other common software.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and network hardware setup.
• Excellent problem‑solving, analytical, and communication skills.
• Bonus:
  Relevant industry certifications such as CCNA, CCNP, CCIE, CompTIA Security+, PCNSE, CWNA, VMware VCP‑NV.
• Proven experience with Windows PCs, Networking and all other Technical aspects of small business.
• Familiarity with ERP systems, and Business Flows.
• Understanding of IT infrastructure components including cloud platforms like AWS or Azure, Google Workspace environments, Git Hub, and application deployment processes.
• Ability to work effectively in a fast‑paced environment while managing multiple priorities simultaneously.
• Strong communication skills to collaborate with others.
• Willingness to travel as needed to any of the 5 stores to resolve issues, install and maintain hardware and all other needs.
• You MUST be located within 15 miles of our Palatine Store or be willing to relocate.
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

• Hands On IT: 8 years (Required)
• Computer networking: 8 years (Required)
• Google Workspace: 6 years (Required)
• ERP systems: 4 years (Preferred)

• Palatine, IL 60067 (Required)