Senior Service Desk Technician

Service Desk Technician

LaSalle Network is partnering with a logistics organization seeking a Service Desk Technician to support end-user technology deployments, device configuration, hardware preparation, and technical support activities. This role is ideal for an individual with strong attention to detail, foundational IT support experience, and a desire to grow their technical skill set in a fast-paced environment.

• Configure and deploy Windows 10 and Windows 11 workstations for end users.
• Perform device imaging, setup, quality assurance testing, and shipment preparation.
• Install, configure, and troubleshoot peripherals, including printers, scanners, and related hardware.
• Support Dell desktops, laptops, and associated equipment.
• Assist with hardware inventory management, asset tracking, and documentation.
• Respond to technical support requests and escalate issues as needed.
• Collaborate with internal IT teams to support ongoing technology projects and operational initiatives.
• Maintain accurate records of completed work and technical activities.

• Previous experience in a desktop support, service desk, help desk, or IT support role preferred.
• Working knowledge of Windows 10 and Windows 11 operating systems.
• Experience with computer imaging, deployment, or hardware configuration is preferred.
• Familiarity with Microsoft 365 applications, including Outlook and Teams, is a plus.
• Experience with Cargo Wise, AS400, Zoom, or similar business applications is preferred.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work effectively in a team-oriented environment.
• High school diploma or equivalent required; additional technical training or certifications are a plus.

• Location:
  
  Itasca, IL / Palatine, IL (Onsite)
• Pay Rate: $25.00 – $30.00 per hour
• Employment Type:
  
  Contract
• Benefits (Contract):
  LaSalle Network consultants are eligible to enroll in benefits. For details, visit: