IT & Operations Analyst

PGS Gold & Coin is one of the Chicago area’s leading precious metals, coin, and collectibles dealers, with five retail locations plus roadshow and e-commerce operations. We’re growing fast, and we’re modernizing how we run - and we want a sharp, curious, tech-forward person to grow with us.

This is not a “keep the lights on” IT job. It’s two things st, you’ll own the day-to-day technology that keeps our stores running:
Google Workspace, networking, hardware, user accounts, and frontline support. Second, and this is what makes the role special, you’ll become a true student of our business, learn how we actually operate, and translate those operations into clear technical requirements for our IT Director and ERP developer to build.

You won’t be writing the ERP or deploying production AI models yourself. You’ll be the bridge: the person who understands both the showroom floor and the tech stack, who can sit with a store manager, understand a problem, and articulate it in a way our development team can act on. If you love technology, you’re excited about where AI is heading, and you want to learn a real business from the inside, this role is built for you.

You’ll report to our CIO.

• Provide frontline (tier 1–2) technical support to staff across all locations — troubleshooting hardware, software, printers, point-of-sale, and connectivity issues.
• Install, configure, and maintain computer hardware, servers, peripherals, and software across our store locations.
• Administer our Google Workspace environment: user accounts, groups, permissions, shared drives, and email.
• Maintain and monitor our networks (LAN/WAN/remote access) and store hardware; flag larger issues to the IT Director.
• Own routine data backup, archiving, and disaster-recovery procedures so the business is protected and recoverable.
• Handle IT onboarding and offboarding in coordination with HR — setting up and securing accounts and equipment.
• Help maintain good security hygiene: phishing awareness, account access, antivirus, and following our security procedures.
• Keep clear documentation of configurations, IT policies, and standard operating procedures.
• Track equipment, software licenses, and vendor relationships.

• Get genuinely familiar with how PGS operates across buying, sales, roadshow, and e-commerce.
• Sit with users in every department, gather feedback, and identify where technology and automation can make us faster and more accurate.
• Translate operational needs into clear, well-structured requirements and hand them to our IT Director and ERP developer.
• Support our ongoing ERP (Odoo) work by documenting current processes and articulating what users need — not by developing it yourself.
• Identify where AI and automation can streamline our operations, then build and deploy practical AI tools, agents, and workflows (chatbots, internal assistants, scripted automations) that save the team real time.
• Stay current on AI tools and capabilities and bring forward ideas for where they can give PGS an edge — helping shape how AI fits into the way we run the business.

You might be a recent Computer Science grad—maybe with a concentration in networking or AI—who’s been doing helpdesk, break-fix, or retail tech support, and you know you’re capable of more. You’re ready to take your career to the next level, somewhere you’ll have real ownership instead of closing the same ticket a hundred times. That’s exactly who we’re looking for.

• Strong networking fundamentals. You understand why a network behaves the way it does, not just how to reboot it. Our systems have some age and quirks — you should be the kind of person who can dig into TCP/IP, DNS, DHCP, and routing and actually reason about what’s happening.
• Real helpdesk experience. You’ve supported everyday employees with everyday problems, and you’re patient, clear, and good at it.
• Real enthusiasm for AI and a working grasp of how to apply it. You don’t need to have trained a model, but you should already be using AI tools, understand where they genuinely help a business, and be eager to build with them.
• A strong communicator who…