Service Desk Technician

Description We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests.

Responsibilities:

- Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels.

- Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary.

- Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution.

- Support remote desktop sessions to identify user issues, apply fixes, and restore normal system functionality.

- Assist with user account support activities in Active Directory, including access-related troubleshooting and account maintenance.

- Deliver attentive customer service during a wide range of support interactions while setting clear expectations with end users.

- Collaborate closely with team members to share knowledge, coordinate issue resolution, and maintain service quality standards. Requirements - 6 months to 2 years of experience in a service desk, help desk, or call center setting focused on technical support.

- 1 to 2 years of hands-on experience supporting Windows desktop and laptop systems.

- At least 2 years of customer service experience, including remote assistance for technical issues.

- Familiarity with remote desktop tools and standard troubleshooting methods for end-user environments.

- Working knowledge of ticket management systems used to track incidents and service requests.

- Basic experience with Active Directory in a support capacity.

- Associate's degree or technical certificate preferred for candidates with less than 5 years of related experience.

- Ability to work effectively in a team-based environment and manage varied user support situations calmly and professionally. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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