Technology Assistant
Listed on 2026-07-26
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Technology Assistant I
Assist students and staff in the use of learning technical equipment and software applications utilized by the district. Provide Help Desk support of equipment, district software, and technology systems for staff, students, and parents. Troubleshoot issues associated with the district software applications, including but not limited to educational software and apps for staff, students, and parents. Assist with the purchasing for the Technology Department.
Maintain broken or damaged student/staff equipment; including temporary devices. Set up and processing of devices for new students and staff. Maintain inventory and supplies for Technology Department. Assist with setting up technical equipment for standard and special school events. Assist all other technology team members. Assist with the supervision of student workers. Continuously update knowledge and skills in support of school and District initiatives.
Perform other duties as assigned by the Technology Department Chair in conjunction with the Support Staff Administrator.
Good interpersonal relations, communication skills and organizational skills. Basic knowledge of technical equipment, hardware and software troubleshooting. Good troubleshooting skills and a basic knowledge of help desk systems. Knowledge of Microsoft Office, GSuite, and other online learning applications. Knowledge of Infinite Campus, Schoology, and/or other student information or learning management systems. Knowledge of Microsoft Windows, MacOS, iPadOS, and related hardware and software.
General knowledge in the use of JAMF or other Mobile Device Management (MDM) Systems. General knowledge of iOS system updates, application updates, and iCloud management. Manage and troubleshoot various multi-platform applications and learning management systems. Teamwork skills along with self-direction and leadership capabilities. Demonstrate good judgment, trustworthiness, flexibility, self-motivation, confidentiality and the ability to multi-task effectively and efficiently.
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