Pretreatment Service Manager

Description

HOH Water Technology is a third-generation, family-owned water treatment company proudly celebrating over 58 years in business. Our success has always been about more than water treatment - it is about investing in people and creating lasting impact for our clients, coworkers, and community. We believe our people are our greatest competitive advantage, and we have built a culture centered around our Core Values of Accountability, Creativity, Teamwork, and Service.

We are looking for someone who wants more than a job managing a schedule. We are looking for someone who wants to lead a service team our customers can count on and our technicians are proud to be part of.

• This is not a hands-off scheduling role - it is a leadership role. Success is measured by the strength, consistency, and accountability of the team you build, not just the jobs that get closed out.
• You will lead and develop a team of Equipment Technicians to deliver safe, profitable, high-quality pretreatment service that protects HOH's customer relationships and revenue.
• You will own scheduling, service quality, and account protection - working to catch and resolve problems before they reach the customer or the Account Manager.
• You will build the accountability, processes, and technician bench strength needed for the service operation to run consistently, without depending on any single individual.
• You will partner closely with Account Managers and the Business Unit Manager to protect customer relationships, flag risk early, and pass along opportunities that grow the business.
• If you love developing people, solving problems at the root instead of the surface, and being the steady hand behind a high-performing field service team, we would love to meet you.

• Competitive Compensation: $80,000-$100,000 annually.
• Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1,200 family / $800 individual annually), 401(k) with company matching, Life Insurance, and much more.
• Generous Time Off: 15 PTO days, 16 paid holidays including extended holiday pay at the end of the year.
• Profit Sharing Bonus: Company Profit Sharing Bonus (budget projection for 2026: approximately 3-4 weeks of additional pay).
• Engaging Culture: Caring leaders who invest in people, celebrate wins, give back, and create meaningful connections through team and company events.
• Career Growth: Hands-on training, professional development, continuing education reimbursement, and the opportunity to grow your ownership and impact as HOH continues to grow.

• You love developing people. You take real pride in coaching, mentoring, and growing technicians into stronger performers.
• You own the pattern, not the incident. When something goes wrong more than once, you look for the process fix instead of putting out the same fire repeatedly.
• You get ahead of the need. You plan PMs, staffing, PTO, and training proactively so problems don't surface as emergencies.
• You take safety seriously. You are willing to stop work when conditions are unsafe and hold your team accountable to it, every time.
• You run a tight operation. Work orders, documentation, and follow-through do not get lost on your watch.
• You are a strong partner. You communicate clearly with Account Managers, the Business Unit Manager, and HR, and you are comfortable in tough conversations.
• You embrace structured leadership. You are comfortable with (or eager to learn) a disciplined operating rhythm - weekly team meetings, clear scorecards, and regular one-on-ones.

• Lead and manage Equipment Technicians through a disciplined operating rhythm of weekly team meetings, quarterly conversations, one-on-ones, coaching, recognition, and corrective action when performance falls short.
• Set clear expectations, performance standards, and escalation triggers, then inspect results rather than chasing people; own the pattern, not the incident.
• Identify technician training needs and build technician development plans.
• Own technician staffing and people decisions - hiring, onboarding, promotions, compensation recommendations, succession planning, and terminations - in partnership with the Business Unit Manager and HR.
• Create an environment where coworkers can thrive by knowing your people, providing ongoing feedback and recognition, addressing concerns early, and partnering with leadership and HR to support…