Business Development Representative​/Internet Sales

Business Development Representative/Internet Sales

Hot Job

AM Palatine - Palatine, IL 60074

Salary Range $15.00 - $999.99 Base+Commission/month

Business Development Center (BDC)

Job description and responsibilities

Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.

• Lead Management:
  Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.
• Appointment Setting:
  This includes scheduling appointments and confirming appointments to reduce no – shows.
• Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
• CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
• Providing Customer
  
  Experience:
  
  Addressing customers' concerns and providing accurate information.
• Product Knowledge:
  Staying current on vehicle inventory, pricing, promotions, and incentives.
• Follow up for co – workers:
  Responding to customer inquiries when a co- worker is out of the office.

• Must be able to work nights and weekends
• Values – integrity, drive, team player
• Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic
• Excellent computer skills and ability to adapt to various dealership systems
• Problem Solving skills
• Multi-tasking is essential

BENEFITS:

Medical, Dental, & Vision benefits

Accrued Vacation Time

401K Plan

Life & Disability Insurance

Extensive training and support

Employee vehicle purchase plans

Discounts on products and services