Overnight Shelter Monitor

JOURNEYS | The Road Home in Palatine, IL is hiring part‑time Overnight Shelter Monitors who are ready to jump in, make a real difference, and have a little fun along the way! We are a non‑profit agency serving individuals experiencing homelessness and housing insecurity, and we are looking for two caring and attentive people to oversee the nightly activities at the shelter.

Here’s what we’re offering this entry‑level position:

Pay: $17.50/hour

Part‑time perks: 401(k) plan and paid time off (PTO)

Nightly schedule: 11:00 p.m. to 7:30 a.m., generally working 24–32 hours per week, including at least one weekend day. Schedules can vary depending on agency needs, and occasional evening/weekend hours may be required for attending meetings and events.

You will be responsible for accurately documenting the night's activities, recording all incidents, and noting general observations. This position keeps the shelter running smoothly overnight by promptly responding to emergencies and professionally assisting any clients, visitors, or volunteers who contact us with questions or concerns. We will train you on our company policies and emergency protocols, and you will ensure you follow all regulations.

As needed, you might help out with additional tasks such as laundry duties.

• Clear verbal and written communication abilities with active listening skills
• Creative, flexible problem‑solving skills
• Collaborative team spirit
• Ability to adapt to changing work priorities
• Ability to healthily and appropriately manage boundaries and stressors
• Ability to maintain confidentiality
• Ability to stay attentive throughout the night and swiftly respond to emergencies
• Ability to work some weekdays and at least one weekend day (Saturday and/or Sunday)

No experience is required for this entry‑level role! What matters most is that you are compassionate, focused, and ready to act when needed. It would be great if you could bring your own computer. Experience using Microsoft products and an online database (or a willingness to be trained) would also be a plus.

We are proud to be a safe, inclusive environment for all individuals. We strongly encourage those with the following identities to apply:
Black and Indigenous people, Latinx people, other people of color, LGBTQIA+, women, non‑binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities.

At JOURNEYS | The Road Home, our non‑profit agency is dedicated to providing individuals experiencing homelessness and housing insecurity with essential shelter, social services, and housing support. We were founded in response to the increasing complexities of homelessness, a problem that continues to grow and impact people across a broader range of demographics. Our team is fueled by the belief that everyone deserves a safe place to call home, and we’ve built a highly inclusive and compassionate work culture where people of all identities are welcome.

If you are committed to social justice, driven by community service, and ready to make a tangible difference for the people around you, we encourage you to apply.

Must have the ability to pass a background check.