International Operations Agent II

Overview

The International Operations Agent II is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

• Schedule:
  
  Sun, Mon, Tue, Wed from 8:00 PM to 6:00 AM CT – 10hr shifts
• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $27.80 to $39.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

• High School Degree or equivalent (Required)
• High School Diploma or GED (Preferred)

• 3+ years Experience in export/import operations (Required)
• 5+ years Experience as freight Forwarder for International Operations including Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge (Required)

• Intermediate knowledge of ITAR, DG or TSA work experience/regulations.
• General Computer Skills

• CCS-Certified Coding Specialist - Certified Cargowise Specialist (CCS) (Required)
• Dangerous Goods Certification (Preferred)

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics. Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. You may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.