Director, Service Line Operations – Neurosciences

• Direct clinical and administrative operations across assigned care locations
• Establish operational plans, performance expectations, and management routines across practices
• Monitor operating and labor budgets, operational performance, risks, and variances; direct corrective actions
• Drive integration across care settings and specialties to improve access, capacity, growth, and consistency
• Monitor throughput, quality, experience, and financial performance indicators
• Lead operational responses to performance trends and location-based initiatives
• Provide direct leadership, coaching, development, and performance management to managers and supervisors
• Establish leadership expectations and accountability for performance, quality, teammate engagement, and patient experience
• Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders
• Ensure compliance with organizational policies, regulatory requirements, and performance standards
• Partner with clinician and service line leadership to align operations with clinical priorities and care delivery needs
• Remove barriers and coordinate workflow, scheduling, and resource decisions supporting clinician effectiveness and patient care
• Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination
• Optimize coverage models, scheduling, and resource allocation across sites
• Lead continuous improvement focused on quality, safety, access, efficiency, and patient experience
• Conduct root cause analysis, corrective action planning, and follow-through on performance gaps
• Use data, benchmarking, and performance reviews to identify risks, opportunities, and priorities
• Direct workforce planning, staffing models, recruitment support, and performance expectations
• Lead talent development, succession planning, feedback, recognition, and performance improvement
• Develop or recommend operating and capital budgets and control expenditures within approved objectives
• Ensure adherence to the Code of Ethical Conduct and applicable policies, regulations, and laws

• Bachelor’s Degree in Healthcare or related field required
• Typically requires 7 years of experience in operational leadership roles
• Strategic thinking and ability to translate service line priorities into operational plans and measurable results
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments
• Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management
• Strong relationship-building and collaboration skills with clinicians, executives, and cross-functional teams
• Executive presence and strong written and verbal communication skills
• Commitment to diversity, equity, and inclusion
• Availability for frequent local travel to various care settings
• Availability for clinician meetings before or after normal business hours and unplanned team needs

Demonstrates strong operational leadership and strategic thinking in healthcare environments, with a focus on performance improvement, financial acumen, and effective team management. Capable of driving results through data analysis, compliance adherence, and fostering collaboration across clinical and administrative functions.

• Operational Leadership
• Performance Improvement
• Financial Acumen
• Data Analysis
• Team Management

• Budget Management
• Root Cause Analysis
• Performance Metrics Monitoring
• Operational Planning
• Risk Management

• Relationship Building
• Collaboration
• Coaching
• Communication
• Change Management

• Bachelor’s Degree in Healthcare

• Healthcare Operations
• Compliance
• Diversity, Equity, and Inclusion
• Patient Experience
• Workforce Planning