Telephone Operator; part-time Job Palos Hills area,Illinois USA,Customer Service/HelpDesk

Position: Telephone Operator (part-time)

Telephone Operator (part-time)

Position Information

Department

Information Technology

Work Location

Main Campus

Duties

Under supervision, the Telephone Operator is often the first contact and first impression of the college. The Operator controls an attendant console to relay incoming and outgoing calls, directs calls to proper areas, reports telephone operational issues to management, and performs clerical duties. The Telephone Operator is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and positive customer relations.

Operates telephone system to relay incoming, outgoing, and interoffice calls.

During low call volumes, assists and helps customers to the fullest extent.

Answers questions of customers with appropriate information by continuously familiarizing himself or herself with the ever‑changing information regarding the college’s personnel, departments, operations and calendar.

Directs calls to the proper person/area.

Responds to questions regarding all telephone related systems.

Responsible for maintaining directory data.

Contacts supervisor with telephone emergencies, repairs, and directs telephone repair/installers to appropriate locations.

Distributes, records, programs and maintains loaner cellular devices.

Maintains spreadsheets of telephone extensions for new installations and inventory of telephone equipment, creates manuals for users and telephone operators, assists in keeping on‑call operators up to date with new college information, and compiles packets for training workshops.

May perform some clerical duties, such as maintaining office file system, processing orders to outside vendors, ordering supplies, picking up and distributing mail, and verifying and typing payment authorizations for invoices.

Education/Experience

High school diploma or general education degree (GED) and 0–3 months related experience and/or training.

Qualifications

Ability to read and comprehend instructions, short correspondence, and memos; ability to write correspondence.
Highly effective vocal communication skills.
Ability to work independently.
Ability to maintain composure and remain positive during times of large call volumes.
Moderate typing and computer skills.

Position Status

Part Time

Hours

Regular hours:
Monday through Friday 1–5 p.m.
Summer hours:
Monday through Thursday 12–5 p.m.
Hours may be adjusted.

Salary/Wage

$15.46 per hour, plus exceptional benefits.

Benefits

Benefit-Eligible Part‑time Support Staff Position. Moraine Valley offers benefits for this part‑time position, including health, tuition assistance, retirement plan, vacation, personal and sick days, holidays, flexible spending account, 403B options, tuition waivers, and more. For more information, contact hr or call 708‑974‑5704.

Review of Applications Begins

07/16/2026

Open Date

07/06/2026

Posting Number

SS00618P

Special Instructions

To ensure consideration, please apply prior to the review date. Moraine Valley Community College office of Human Resources L167 .

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