Technical Engineer
Listed on 2026-06-12
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IT/Tech
IT Support, Technical Support, Systems Administrator, Desktop Support
Technical Engineer (IT-User Support Services) - IL USA
Job Title:
Technical Engineer (IT-User Support Services) - IL USA
Classification
Title:
N/A
Department:
Client Services
Work Location:
ALL SITES
Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems, such as VDI, SCCM, AD, JAMF, Unfollow settings, Life‑Cycle Management, Print management systems, classroom technologies, and much more. Responsibilities include troubleshooting, installation, diagnosing, and repairing computing devices. As part of the USS Technical Team, they provide both 1st and 2nd level end‑user support for technology hardware and applications.
The Technical Engineer is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.
Key Responsibilities- Provides superior customer service.
- Identifies new approaches to solving issues and improving processes with technology.
- Provides installation and testing of technological equipment for curriculum and administrative use, the loading and configuring of operating systems, patching, upgrades and updates on equipment.
- Recommends selection, installation, and use of appropriate software and operating systems.
- Responsible for execution of college computing governance and client security.
- Assists personnel and other departments in training faculty and staff on hardware and software.
- Completes repairs, upgrades, and Life Cycle Management of all computing devices.
- Expert in using the IT service management (ticketing) tool.
- Maintains asset tracking and documentation.
- Follows procedures for disposal and donations of hardware.
- Significant amount of lifting and installing of devices (e.g., computers, printers, copiers, etc.).
- Might be required to assist users anywhere on campus, including remote sites.
- Troubleshoots all customer service calls, walk‑ins, trouble tickets, and email.
- Uses remote access tools for troubleshooting.
- Uses and understands all USS troubleshooting tools and methods fluently.
- Responsible for completing day‑to‑day tasks and field tickets.
- Maintains academic classroom lab software and images.
- Responsible for multiple support servers, including maintenance and upgrades (including but not limited to – SCCM, Print, Microsoft, Apple, JAMF, etc.)
- Knowledge of USS systems at an administrator level; able to install, configure and provide training to others.
- Maintains and configures group policies and desktop control software.
- Responsible for testing of installs, patches, and upgrades before deployment.
- Coordinates warranty hardware problems with third‑party vendors or manufacturers.
- Assists with the duties of other IT departments as needed or directed.
- Keeps the USS Assistant Manager informed of all issues, plans, and project updates.
- Responsible for the deployment and testing of all approved Microsoft Office 365 applications.
- Completes necessary testing, planning, and integration of new IT solutions for various platforms.
- Provides advanced training to the engineering/Analyst/support team for multiple systems.
- Keeps up with necessary updates and upgrades as they become imminent in the environment.
- Manages Apple‑based and Microsoft‑based systems using Jamf Pro and SCCM with updates and application deployments.
- Completes and oversees scheduled maintenance for different systems used to manage resources with the environment.
- Performs other duties as assigned.
- Bachelor’s degree (BA/BS) in Computer Science or related field.
- One to three years (1–3) in an end‑user computing environment.
- Microsoft, Apple, VMware and/or Cisco certifications preferred.
Please list your qualifications and a minimum of one year full‑time equivalent experience on your resume and application.
Qualifications- Solid knowledge of Microsoft and Apple based computing devices and software, including Apple‑based and Microsoft‑based systems using Jamf Pro, SCCM, and Intune with updates and application deployment.
- Familiar with programs, languages, and supported software packages.
- Ability to…
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