Support Analyst; IT-Client Services Job Palos Hills area,Illinois USA,IT/Tech

Position: Support Analyst (IT-Client Services)

Job Title

Support Analyst (IT-Client Services)

Department

Client Services

Work Location

ALL SITES

Responsibilities

Assists with maintaining all college computer-related equipment inventory.

Assists with maintaining the ticketing system, providing thorough comments and descriptions, and is responsible for completing field tickets.

Assists personnel and other departments in training faculty and staff on new hardware and software.

Assists with quotes and materials for preparing purchase requisitions.

Assists with maintaining compliance with the college’s software licensing.

Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.

Assists with the installation and testing of technological equipment for curriculum and administrative use, loading, configuring operating systems, patching, and updates on equipment.

Assists with the execution of college computing governance and client security.

Assists with the repairs, upgrades, and life cycle management of all computing devices and labs.

Installs any IT related devices, including but not limited to computers, printers, copiers, and assists users anywhere on campus, including remote sites.

Assists with maintaining academic classroom lab software and images.

Responsible for assisting multiple support servers, including maintenance and upgrades (VDI, SCCM, Printer, Microsoft, Apple, etc.).

Maintains and configures group policies and desktop control software.

Provides support for all computer‑based media software and hardware, audiovisual setups, phone problems, and network connectivity issues.

Assists with data analysis and preparing reports of all computer‑based equipment owned by the college.

Assists with maintaining current and up‑to‑date documentation of all procedures, guidelines, and information regarding specialized software installs purchased by the college.

Performs other duties as assigned.

Education / Experience

Associate’s degree or higher required. Minimum of three (3) years’ relevant IT work experience required. Experience providing in‑person, walk‑up or remote IT support, deploying and supporting Windows, installing/uninstalling PC hardware/software, performing mass workstation deployments and migrations. Bachelor’s degree preferred. A+/N+ certifications or Microsoft/Apple certifications or IT/Helpdesk certifications. VMware certifications and other technical certifications are a plus.

Qualifications

Knowledge of operating system concepts and operation.
Familiarity with programs, languages, and supported software packages.
Above average communication skills with ability to collaborate.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to logically approach problems.

Position Status

Full Time

Hours

General hours:
Monday–Friday, 8:00 am to 5:00 pm. Hours may vary.

Location:

Palos Hills main campus and extension sites.

Salary / Wage

$27.99–$28.89 per hour, plus benefits

Hourly / Salary

Hourly

Benefits

FT Support Staff Position

Paid time off
Tuition discounts for benefit‑eligible employees and dependents
Medical, dental, vision, and retirement benefits
Health, dental, vision coverage
Life insurance; optional life
Disability insurance
Tuition reimbursement
MVCC tuition waiver
SURS retirement plan
Vacation days
Holidays
Sick leave
Personal days
Bereavement days
Tax‑sheltered annuity plans

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