Technical Engineer; IT-User Support Services - IL

Job Title

Technical Engineer (IT-User Support Services) - IL USA

Client Services

ALL SITES

Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems, including VDI, SCCM, AD, JAMF, Unfollow settings, Life‑Cycle Management, Print management systems, classroom technologies, and more. Responsibilities include troubleshooting, installation, diagnosing, and repairing computing devices. The Technical Engineer provides both 1st and 2nd level end‑user support for technology hardware and applications and is dedicated to fostering student success and lifelong learning.

• Provides superior customer service.
• Identifies new approaches to solving issues and improving processes with technology.
• Installs and tests technological equipment for curriculum and administrative use, configures operating systems, patches, and upgrades equipment.
• Recommends appropriate software and operating systems for selection, installation, and use.
• Executes college computing governance and client security.
• Assists personnel and other departments in training faculty and staff on hardware and software.
• Completes repairs, upgrades, and Life‑Cycle Management of all computing devices.
• Expertly uses the IT service management (ticketing) tool.
• Maintains asset tracking and documentation.
• Follows procedures for disposal and donation of hardware.
• Handles significant lifting and installing of devices such as computers, printers, and copiers.
• May be required to assist users anywhere on campus, including remote sites.
• Troubleshoots all customer service calls, walk‑ins, trouble tickets, and emails.
• Uses remote access tools for troubleshooting.
• Uses and understands all USS troubleshooting tools and methods fluently.
• Completes day‑to‑day tasks and field tickets.
• Maintains academic classroom lab software and images.
• Supports multiple servers, including maintenance and upgrades of SCCM, Print, Microsoft, Apple, JAMF, etc.
• Has administrator‑level knowledge of USS systems and can install, configure, and provide training.
• Maintains and configures group policies and desktop control software.
• Tests installs, patches, and upgrades before deployment.
• Coordinates warranty hardware problems with third‑party vendors or manufacturers.
• Assists with duties of other IT departments as needed or directed.
• Keeps the USS Assistant Manager informed of all issues, plans, and project updates.
• Deploys and tests all approved Microsoft Office 365 applications.
• Tests, plans, and integrates new IT solutions for various platforms.
• Provides advanced training for the engineering/analyst/support team on multiple systems.
• Keeps up with necessary updates and upgrades as they become imminent in the environment.
• Manages Apple‑based and Microsoft‑based systems using Jamf Pro and SCCM with updates and application deployments.
• Oversees scheduled maintenance for systems that manage resources with the environment.

• Bachelor’s degree (BA/BS) in Computer Science or related field.
• One to three years (1‑3) in an end‑user computing environment.
• Microsoft, Apple, VMware, and/or Cisco certifications preferred.

• Solid knowledge of Microsoft and Apple based computing devices and software, including Apple‑based and Microsoft‑based systems using Jamf Pro, SCCM, and Intune with updates and application deployment.
• Familiar with programs, languages, and supported software packages.
• Ability to read and comprehend instructions, technical procedures, short correspondence, and memos.
• Demonstrated analytical ability to logically approach problems.
• Must be able to communicate and interact effectively with administration, faculty, staff, vendor representatives, and the general public.

Full Time

Monday‑Friday, 8:00 am to 5:00 pm

$60,370‑$80,745 (plus exceptional benefits)

Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits. Benefits include health, dental, vision, life insurance, optional disability insurance, tuition reimbursement, tuition waiver, SURS retirement plan, vacation days, holidays, sick leave, personal days, bereavement days, and tax‑sheltered annuity plans.

Please apply online with the required documents. A confirmation email will be sent to you. For questions, contact Human Resources at hr or 708‑974‑5704.

Posting Number: AP00552P

Open Date: 01/26/2026

Review Of Applications Begins: 02/13/2026