User Support Services Specialist Job Palos Hills area,Illinois USA,IT/Tech

User Support Services Specialist (part-time, extension Sites) Part-time Please see Special Instructions for more details.

Questions: hr |

Position Information Job Title

Job Title User Support Services Specialist (part-time, extension Sites) Part-time

Classification Title Department

Department Client Services

Work Location

Work Location ALL SITES

Duties

Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment/applications. The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Duties may include, but are not limited to:

Installs and troubleshoots computing equipment for end users.

Loads and configures operating system and applications on new equipment.

Coordinates warranty hardware problems with third-party vendors or manufacturers.

Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.

Updates supported hardware and software as directed.

Keeps /managers informed of product problems and customer situations.

Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.

Repairs computing equipment as required, including replacement of major hardware components.

Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.

Maintains documentation of all service calls. Log and journal all incoming calls and help requests.

Provides first level support for podium setups, phone problems and network connection issues.

Supports faculty and student Online Learning and E-mail issues.

Maintains Lab wire management and equipment functionality.

Assists in training college staff on installed hardware and software.

Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.

First level support for all issues received at the Help Desk.

Maintains college computer related equipment inventory.

Performs other related duties as assigned.

Education/Experience

Minimum of a High school diploma or high school equivalency/ GED

1-3 years’ experience working in an end-user computing environment, and experience with PC, Apple and/or mobility devices is required. Associate’s degree preferred.

Please ensure the minimum experience required is reflected in your resume and application materials. Minimum one year (full-time equiv. related experience required)

Qualifications

In addition to a minimum of one year experience in an end user computing/user support/helpdesk environment and requirements noted above, other qualifications include:
Knowledge of operating system concepts and operation. Familiarly with programs, languages, and supported software packages. Good communication/interpersonal skills.

Knowledge of personal computing hardware components. Demonstrated analytical ability to logically approach problem solving.

Position Status

Position Status Part Time

Hours

General Hours

Monday-Friday

8:00 a.m.

- Noon

On occasion, other hours may be needed for operational needs. Summer schedule may differ.

Must be able to work all campus sites (main campus/Palos Hills and extension sites in Blue Island/ ECBI and /or Tinley Park/ SWEC )

Hourly/Salary Hourly

PT Support Staff Position

Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees, insurance options, and retirement benefits in a collaborative and friendly environment. These include:

Health, Dental
Tuition reimbursement
MVCC Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans

Visit our site to review specific benefits and eligibility criterion for this position/category ainevalley.edu/hr

Review of Applications Begins

08/10/2026

Position Type

Support/Hourly Staff

Posting Number

SS00623P

Open Date

07/27/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicants

Questions: hr |

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Chicago Tribune
- Higher Ed Jobs
- Inside Higher Ed
- Chronicle of Higher Education
- MVCC Website/Posting
- Employee of MVCC
- Other
- No Response
* Are you a State Universities Retirement System (SURS) annuitant and currently receiving a monthly annuity?
- Yes
- No

#J-18808-Ljbffr