Warranty Service Manager

Job Title:

Superintendent Master Care

Location:

Latitude Margaritaville Watersound (Panama City Beach, FL) Build What's Next At Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

Job Title:
Superintendent Master Care

Location:
Latitude Margaritaville Watersound (Panama City Beach, FL)

Build What's Next At Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

From Your Very First Day At Minto, You'll Have Access To a Rewarding And Supportive Package Designed To Help You Thrive

• Competitive compensation with performance-based annual bonus
• Comprehensive health benefits within 1 month; 401K matching, and parental leave
• Paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Responsible for overseeing and managing warranty service for newly constructed homes under Minto’s Master Care Program. Acts as the main point of contact for homeowners post-construction, ensuring timely resolutions and maintaining high levels of satisfaction.

• Respond promptly to warranty requests and coordinate repairs with trade partners.
• Document all communications and resolutions in Minto’s warranty system.
• Conduct on-site inspections to validate claims and ensure quality work.
• Communicate with homeowners about timelines, expectations, and coverage.
• Provide regular updates until requests are resolved.
• Confirm appointments with partners and homeowners 24 hours before.
• Authorize payments only after work meets quality and homeowner approval.
• Collaborate with teams to troubleshoot and prevent recurring issues.
• Keep current on building codes and warranty policies.
• Secure and monitor material deliveries and resolve discrepancies quickly.

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• High school diploma required; construction-related degree or equivalent experience preferred.
• OSHA 10-hour certification preferred.
• Minimum one (1) year experience in residential construction or warranty service.
• Strong organizational, communication, and problem-solving skills.
• Ability to read and interpret construction documents and apply building codes.
• Proficient in Microsoft Office including Word, Excel, Teams, and Outlook.
• Physically able to walk job sites and lift up to 25 lbs.

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

Our mission to build vibrant communities begins with the people who make it all possible—our employees. We’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, and the neighborhoods we serve.

Please note, Minto USA participates in E-Verify. To learn more, please view the E-Verify Participation and Right to Work posters. Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met.

To request accommodation, please contact us at