Shop Lead

All Shop Lead

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer.

We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We're looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We've been making outdoor dreams come true with quality merchandise and service.

Sun & Ski Sports – Find Yourself Outside.

The All Shop Lead serves as the senior technical expert within the Bike and Snow Service Center and is responsible for delivering exceptional service, maintaining quality standards, training technicians, and supporting the overall success of the service business.

This position performs advanced bicycle, ski, and snowboard service work while ensuring repairs are completed accurately, efficiently, and in accordance with company standards. The All Shop Lead works directly with customers to assess service needs, recommend solutions, and deliver an outstanding service experience.

In addition to technical responsibilities, this role assists with technician training, workflow coordination, quality control, and service department operations. The All Shop Lead serves as a key technical resource for customers, store associates, and leadership teams.

This position is ideal for an experienced bicycle and snow sports technician who enjoys hands-on work, customer interaction, mentoring others, and maintaining high standards of workmanship.

Leads daily service operations within the Bike and Snow Shop

Performs advanced bicycle repairs, assembly, maintenance, and diagnostics

Perform ski and snowboard tuning, mounting, adjustments, and repairs

Ensure all work meets company quality and safety standards

Maintain accurate and complete electronic service records

Review completed work for accuracy and quality

Consult with customers regarding repair needs and service recommendations

Recommend products, parts, and services that enhance performance and safety

Communicate repair timelines and expectations clearly

Deliver exceptional customer service throughout the service process

Assist with training and mentoring service technicians

Share technical knowledge and best practices

Support technician skill development and quality standards

Participate in product clinics and technical training programs

Support online order fulfillment and assembly requirements

Maintain service department organization and cleanliness

Assist with inventory control and operational compliance

Support company initiatives and store objectives

One year of lead shop experience or demonstrated experience serving as a senior technician

Two years of bicycle shop, ski shop, service center, or related retail experience

Strong knowledge of bicycle assembly, repair, diagnostics, ski tuning, and snowboard service

Exceptional customer service and communication skills

Strong organizational and time management abilities

Ability to train and mentor technicians

Passion for cycling, skiing, snowboarding, and outdoor recreation

Minimal travel required

Occasional participation in technical clinics, training events, and community activities

Competitive hourly compensation

Employee merchandise discounts

Technical training opportunities

Career development opportunities

Comprehensive benefits package for eligible employees

Pay:
Hourly Rate + Commission

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance,  & Legal

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Company/Vendor sponsored Product Knowledge/Training Adventure trips