ICBS Crisis Supervisor

Position: ICBS Crisis Supervisor (Full-Time - 1 Openings)

Division:
Integrated Community-Based Services (ICBS)

Location:

Park Forest, Illinois (Remote with Occasional On-Site Meetings)

Reports To:

Program Administrator

SUMMARY

The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards.

The position operates primarily remote, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Supervision & Program Oversight

* Provide ongoing supervision, coaching, and performance evaluations for ICBS staff.

* Conduct session observations and file reviews to ensure quality and compliance.

* Facilitate team meetings to promote collaboration, problem-solving, and program excellence.

* Oversee onboarding, training, and professional development for new and existing team members.

* Monitor productivity and service outcomes, providing targeted support when needed.

* Ensure trauma-informed care principles are integrated into all aspects of service delivery.

* Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments.

Crisis Response Coordination

* Respond to CARES calls and coordinate follow-up services when necessary.

* Provide real-time support and direction to on-call crisis workers.

* Ensure timely documentation and updates in Authority and related systems.

* Approve shelter placements, coordinate transportation, and manage crisis communications.

* Communicate with hospitals, DCFS, and law enforcement during crisis interventions.

* Create and manage the on-call schedule to maintain 24/7 service coverage.

* Track and submit CRS data and after-hours reports for compliance and program evaluation.

Compliance & Reporting

* Prepare and submit all required program, monthly, and quality assurance reports.

* Maintain complete and accurate client files and documentation per agency and funder standards.

* Participate in audits and ensure ongoing program compliance.

QUALIFICATIONS

Education & Experience

* Bachelor's degree (BA/BS/BSW) required;
Master's degree (MA/MS/MSW) preferred LPHA.

* Minimum of two years' experience in program supervision, crisis intervention, or youth/family services.

Skills & Abilities

* Strong leadership, organizational, and communication skills.

* Ability to manage and guide teams during high-pressure or crisis situations.

* Proficiency in documentation, performance monitoring, and virtual team management.

* Familiarity with trauma-informed and strengths-based approaches.

Other Requirements

* Must be available for evening and/or weekend hours.

* Must reside within commuting distance of Park Forest, IL for required in-person meetings.

* Valid Illinois driver's license and automobile insurance required.

* Must carry an agency-issued cell phone during scheduled hours.

WORK SCHEDULE

* Full-Time (1 Openings): 40 hours per week - includes evening and/or weekend coverage.

* Primarily remote, with occasional on-site meetings or team events in Park Forest.

COMPENSATION & BENEFITS

* Salary Range: $65,000 - $75,000 (based on education and Experience ( LPHA is open to the higher part of the range) )

* Monthly Cell Phone Stipend: $50/month

* Comprehensive Benefits Package Includes:

* Health, Dental, and Vision Insurance

* Disability & Life Insurance

* Paid Vacation, Sick Days, and Holidays

* Retirement Plan

* Employee Assistance Program (EAP)

* Employee Discounts on services such as cell phones, restaurants, and more

Evenings and Weekends