Patron Services Associate

We are the Park Ridge Public Library. We are a trusted and valued community partner that engages and strengthens its community by fostering personal growth in learning by providing opportunities to connect, inform, innovate and grow.
Our Patron Services team is seeking an individual who has excellent customer service and communication skills, commitment to teamwork and enjoys solving issues.
Essential functions of the position are to greet patrons and provide friendly and professional customer service, implementation and knowledge of circulation policies and procedures, assist patrons with account questions both in-person and over the phone, use our integrated library system to process checkouts, returns, new patron accounts, material renewals and process hold requests and other duties as assigned.
Qualified candidates will have a high school diploma or equivalent, flexibility in scheduling and 1 year of customer service experience preferred.

Schedule
Tuesdays, Wednesdays and Thursdays: 5:00–8:00 p.m.
Weekends:
Two Saturdays (9:00 a.m.–5:00 p.m.) and three Sundays (12:00–5:00 p.m.) each month.

Please note:

This is a year-round, ongoing position and is not a seasonal or summer-only
opportunity. Applicants should
be available to commit to the position beyond the summer months.