Case Management Assistant

Major Responsibilities

• Obtains signatures from Medicare Beneficiaries or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Mails out appropriate letters to emergency contacts when the Medicare Beneficiary is unable to take receipt of the acknowledgement or when directed by the Care Manager or Social Work Staff.
• Monitors all department voicemail lines and follows up appropriately.
• Delivers the IM letter/Code 44 letter to the Medicare Beneficiary or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.
• Documents all activities related to the IM/Code 44 in Care Connection.
• Provides clerical support to the Care Managers and Social Work Staff during the appeals process for a Medicare Beneficiary.
• Provides required documents to vendors in a timely manner, faxing appropriate information from the patient's medical record when necessary.
• Assists with facility bed availability and updates the Care Manager or Social Worker of the status of facility as needed until patient discharge when necessary.
• Identifies contracted vendors for discharge relating to home health care, nursing home placements, durable medical equipment, LTACHs, Hospice, etc.
• Makes the appropriate referrals and communicates arrangements to the Care Manager or Social Worker, performing inquiries about benefits and eligibility when necessary.
• Compiles department statistics as requested, updates hospital systems related to discharge, and provides reports as directed by the CM Leadership.
• Orders supplies for the department.
• Takes meeting minutes for departmental as well as ad hoc meetings when requested.

• H.S. diploma or equivalent
• 2-3 years clerical experience in a health care setting

• Ability to use Microsoft Office
• Ability to handle difficult calls and maintain professional conduct
• Good communication skills

• Prolonged sitting and data entry
• Positive interpersonal skills
• Effective communication skills
• Able to work under deadlines and in fast-paced environment
• Able to prioritize independently and respond to multiple, simultaneous requests
• Able to maintain patient privacy and confidentiality