Guest Service Associate

Department

11612 Advocate Lutheran General Hospital - Guest Services: ACH

Full time

Yes

40

Weekly
- Monday Tuesday Friday 1:30pm-midnight Every other weekend Saturday and Sunday 2pm-midnight 10 hour shift

$18.85 - $28.30

• To emulate the concept of "customer service" while performing all related job duties.
• Proactively greet all guests as they enter the hospital. Provide way finding assistance while following the Guest Services department and Advocate system's behavioral expectations.
• To partner flexibly with all team members in Guest Services and all departments in the medical center in order to meet the needs of our customers.
• Establishes and maintains a high level of skill and knowledge of hospital personnel, departments, information systems, processes and general hospital information in order to be considered the “experts” in customer service and to meet the needs of Advocate Children's Outpatient Center guests, associates and partners.
• Provides a variety of other services and/or performs a variety of other tasks in order to assure that guest’s needs are not only met but exceeded and to ensure that the hospital environment is safe, clean, friendly, efficient and supportive of hospital activities in general.

• High School education. 1-3 yrs. Customer Service experience. 1-3 yrs. Hospital or Healthcare experience preferred.

• Excellent communication skills. Efficient understanding of Customer Service. Positive attitude.

• Ability to make quick and sound decisions based on individual situations in regards to meeting customer needs. Ability to work week-days, week-ends, holidays, and off shifts in order to serve customers in a medical center environment. Ability to maintain composure and professional behavior in extremely stressful situations. Must present a clean, well groomed, professional appearance at all times. Must be able to perform physical tasks such as standing for the majority of shift, lifting, pushing, moving patients, wheelchairs, carts, etc.
  
  Must be able to accommodate all customer areas in various locations of the hospital Must be a team player at all times
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.
  
  Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Advocate Health is the third-largest nonprofit,…