Room Service Operator

Department: 11903 Advocate Lutheran General Hospital - Food and Nutrition

Status: Part time

Benefits Eligible: Yes

Hours Per Week: 20

Schedule Details:

• Shift 2:30pm-6:30pm (5 days per week)
• Rotating Weekends
• Holidays

Pay Range: $19.80 - $29.70

• Answers room service phone calls to obtain menu selections from patients and/or patients families.
• Communicates special patient needs to dietitians.
• Follows physician’s diet orders for all patients.
• Updates and maintains accurate patient card files in computer.
• Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus.
• Ensures meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets.
• Updates and maintains nourishment orders to ensure diet orders are met.
• Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service.
• Communicates special patient needs to dietitians.
• Upholds Advocate Trinity Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship.
• Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors.
• Responds positively to all requests. Utilizes proper phone etiquette and scripting when speaking to patients.
• Maintains professional image and follows department dress code policy.
• Performs additional miscellaneous duties, communicating status to supervisor.
• Assists with training of other employees.
• Attends scheduled in services and meetings.

• High School diploma or GED.
• 6 months - 1 year experience in hospitality industry.

• Ability to speak, read and write English clearly and proficiently.
• Computer skills.
• Knowledge of medical terminology (T.I.D., B.I.D., etc.).
• Math skills: conversions of oz, cc, ml.
• Ability to communicate effectively.

• Flexible work hours between 5:00 A.M. and 8:30 P.M. including weekends and holidays.
• Limited exposure to hazardous conditions.
• Safety and sanitation when in kitchen.
• Ability to handle various tasks simultaneously especially during high patient volumes.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, patient handling equipment is expected to be used when available.
• Unique patient lifting/movement situations will be assessed on a case‑by‑case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

• Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
  • Premium pay such as shift, on call, and more based on a teammate's job.
  • Incentive pay for select positions.
  • Opportunity for annual increases based on performance.
• Benefits and more
  • Paid Time Off programs.
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
  • Flexible Spending Accounts for eligible health care and dependent care expenses.
  • Family benefits such as adoption assistance and paid parental leave.
  • Defined contribution retirement plans with employer match and other financial wellness programs.
  • Educational Assistance Program.