Patient Service Representative; PSR; OB​/GYN Clinics

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

Must be available Monday-Friday between the clinic hours of 7am and 7pm.

Rotating hours between 6:45am-7pm. 8.5 hour shifts with a lunch.

Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services:
  Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services:
  Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services:
  Upholds standards of the practice and of the medical group for accurate and timely medical records.

Locations:
Candidate will rotate between locations in Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove,

• 1875 Dempster St., Park Ridge
• 10 N Cumberland RD., Park Ridge
• 77 Rand Rd., Des Plaines
• 650 W Lake Cook Rd., Buffalo Grove
• 1412 Waukegan Rd., Glenview

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.