Solution Analyst

PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand.

We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.

The Solution Analyst is responsible for ensuring successful data migrations for PCMI clients during SaaS implementations. The Solutions Analyst is a critical role interfacing between Application Consultants and Conversion Engineers. This role will analyze client data conversion requirements, manage JIRA tickets, perform unit testing, and ensure quality control for accurate data migrations to the PCRS platform.

• Analyze data conversion requirements between client legacy systems and the PCRS platform.
• Create and manage JIRA tickets and Kanban backlog to plan and track project progress to support timeline commitments
• Maintain effective communication and collaboration across internal teams and clients to address data mapping questions and resolve discrepancies
• Develop and execute test plans; conduct unit testing, ensuring data accuracy and completeness of control totals to expected outcomes as well as produce comprehensive documentation
• Perform and document quality control checks to ensure seamless data conversion
• Utilize SQL for data analysis and to validate conversion results
• Collaborate with the Application Consultants and Conversion Engineers to drive completion of project tasks and desired outcomes
• Provide detailed status updates and risk assessments to Application Consultants
• Demonstrate subject matter expertise in PCRS administration platform for the customer’s end-to-end business operations
• Participate in multiple projects by completing and updating project documentation; managing project scope; meeting project schedules; following proper escalation paths; and managing customer relationships
• Maintain an 80% or higher utilization rate within Professional Services

• Bachelor’s degree in Business Administration, Information Technology, or a comparable field.
• 2-4 years of demonstrable experience as a Business or Solutions Analyst at a SaaS company in Professional Services.
• Experience working all facets of enterprise level SaaS implementations.
• Prior experience in the auto industry, specifically with after-market warranty services
• Proficient in SQL for data manipulation and analysis.
• Experience with using JIRA in a SaaS environment.
• Understanding of data migration processes and testing methodologies.

• Competitive Compensation from $60,000-$75,000
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Voluntary Accident Insurance
• Employee Assistance Program
• 401k with generous Company Match
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line

* Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

** Eligible to enroll the first day of employment for immediate coverage.

Note:
It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.