ASC IT Systems Engineer

The ASC Systems Engineer is responsible for providing hands‑on IT support, technical coordination, and network connectivity services for Ambulatory Surgery Centers (ASCs). This role serves as the primary ITS representative for the ASCs, supporting day‑to‑day technology needs, ensuring reliable connectivity for clinical and surgical systems, and coordinating with internal ITS teams, vendors, biomedical teams, and ASC leadership.

This position requires a technically capable, service‑oriented professional who understands the unique operational needs of a surgery center. The role combines field service, endpoint support, network troubleshooting, surgical equipment connectivity, vendor coordination, and clinical workflow awareness.

• Serve as the primary ITS point of contact for assigned Ambulatory Surgery Centers
• Provide on‑site and remote technical support for desktops, laptops, printers, scanners, mobile devices, phones, badge readers, AV equipment, and other end‑user technologies
• Troubleshoot hardware, software, peripheral, and connectivity issues in a timely and professional manner
• Support clinical and administrative systems used within the ASC environment
• Ensure technology issues are documented, escalated, and resolved according to ITS standards

• Assist with connecting surgical, imaging, anesthesia, monitoring, and other clinical equipment to the network
• Coordinate with vendors, biomedical engineering, network teams, and security teams to ensure equipment communicates properly and securely
• Support device configuration, IP addressing, VLAN assignment, connectivity testing, and basic network validation
• Troubleshoot communication issues between surgical equipment, clinical systems, servers, and network infrastructure
• Maintain awareness of clinical workflows and minimize disruption to patient care and surgical operations

• Perform field‑level troubleshooting of network connectivity, wireless coverage, switches, cabling, ports, and related infrastructure
• Assist with installation, replacement, and validation of network‑connected devices
• Partner with network engineering teams to support ASC buildouts, upgrades, moves, expansions, and equipment changes
• Validate that systems and devices are properly connected, labeled, documented, and functioning as expected
• Support basic telecom, paging, and communication systems within ASC locations

• Participate in ASC technology projects, including new site openings, renovations, system upgrades, and equipment implementations
• Coordinate with third‑party vendors for installs, service calls, testing, and troubleshooting
• Ensure vendor‑installed systems meet organizational IT standards for connectivity, security, documentation, and supportability
• Provide technical input during planning discussions for ASC technology needs
• Communicate project status, risks, and support needs to ITS leadership and ASC stakeholders

• Maintain accurate documentation of ASC technology assets, network connections, device configurations, support procedures, and site‑specific details.
• Follow ITS standards for change management, cybersecurity, ticketing, asset management, and incident response.
• Identify recurring issues and recommend improvements to increase reliability and support efficiency.
• Support compliance with HIPAA, JCAHO, AAAHC, information security, and organizational technology policies.
• Maintain a clean and safe work environment
• Other duties as assigned

• Degree in Information Technology, Computer Science, Networking, or related field preferred

• Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or similar are preferred

• 3 or more years of hands‑on IT support, field service, desktop support, network support, or clinical technology support experience

• Experience troubleshooting Windows workstations, printers, peripherals, mobile devices, and network connectivity
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, wireless networking, cabling, and basic switch port…