Cargo Manager

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Full Time US ACW Management Chicago Kitchen, Park Ridge, IL, US

30+ days ago Requisition

Salary Range: $55,000.00 To $60,000.00 Annually

The Cargo Manager will take part in all aspects of cargo operations, administration, and coordination, to include operational administration, deliveries, logistics, staffing and vehicle, staff, and food safety in all operational aspects of cargo and general delivery logistics. The Cargo Operations Manager will be responsible for all information, service, customer relations, federal/state/local requirements and reporting, logistics management and scheduling, cargo support equipment, vendor relations, food/product/packaging management, final product/request quality and accuracy as it applies to the cargo business sector.

All responsibilities will be managed under the support, guidance and direction of the General Manager as well as any additional requirement as directed by the General Manager and business needs.

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
• Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Generous Vacation Program for full time employees
• Direct involvement in all new, existing, and future cargo catering/service requests provided by Dynamics or direct requests made by cargo customers.
• Make reasonable arrangements or delegate responsibilities to be available via phone/email/or other forms of communications with all cargo customers and Guest Services regarding all service needs.
• Review and management of all D365 and/or direct cargo customer orders on a daily/weekly/monthly basis.
• Directing, coordinating, and arranging all cargo logistics team members based on customer request information.
• Professionally challenging and questioning any or all information that could be confusing or contradicting to known cargo business patterns or needs to both Tampa and/or directly to the customer.

• Train and promote “best in class” service mentality and procedures to all Cargo team members. Champion and follow all current Cargo production, quality, packaging, and logistics SOPs.
• Review all current Cargo SOP’s and investigate if there are new efficiencies, financial advantages, or improved service opportunities.
• Review, respond and resolve all service issues through the current Cargo PE reporting process and SOP.
• Directly contact all customers if/when a service issue occurs with an explanation of occurrence and resolution on what steps are being taken to avoid future service issues.

• Through direct contact, maintain strong professional relationship with the current Cargo customer base.
• Personally, engage with all potential new cargo customers located on the field.
• Plan to personally meet with cargo customers at customers’ request.
• Attend local…